Consumer Advocacy

We're Here to Help!

Our consumer advocates are here to help guide you through various utility assistance programs. Their mission is to help you maintain service, manage energy expenses and make informed decisions. Services are free and confidential.

Featured Advocacy Service

  • Home Energy Assistance Program (HEAP)
    Even though the weather is getting warmer, many people are still struggling to pay this year’s heating bills. Help is available with HEAP! HEAP is a federally funded program that assists qualifying New Yorkers with the cost of heating their homes. These benefits are not a loan. Find out if you qualify for assistance and learn how to apply at
    Customers can also call:
    Nassau County: 516-565-4327 | Suffolk County: 631-853-8825 | Rockaways: 800-692-0557

Consumer Services

  • 66 Ways to Save Energy
    From swapping out your lightbulbs to sealing leaky air ducts, see our tips or apply for an expert assessment to find out how you can lower your energy bill.
  • Critical Care Program
    If you or a family member depends on life-support equipment that requires electricity, let us know.
  • Household Assistance Program
    The Household Assistance Program provides a bill credit on every electric bill for customers who receive benefits from certain non-utility financial assistance programs. 
  • Residential Energy Affordability Partnership (REAP)
    You may qualify to have energy-efficient lightbulbs or appliances installed in your home at no cost to you. The REAP program helps qualifying individuals find ways to save on energy costs. 

Bill Payment

  • Payment Options
    From our mobile app to using your voice, pay your bill quickly and securely from any of our convenient payment options.
  • Need Help Paying Your Bill?
    Sometimes circumstances make it difficult to pay your energy bill. We understand and help is available. Please call 1-800-490-0025 and speak with a Customer Service representative today.

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