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For all electrical emergencies, including downed wires, call 800-490-0075. For any gas concerns please contact National Grid.
Preparation is key when severe weather hits. We're continuously enhancing our Storm Response plan to ensure power is restored safely and as quickly as possible.
We use an Estimated Time of Restoration (ETR) to gauge how long it takes to restore your power. After you've reported an outage, our system generates an ETR.
When it's safe to start service restoration, our crews work around-the-clock to get your power back on safety and as quickly as possible. Here's our Four-Step Process.
Plan ahead for severe weather. Learn how to stay safe before, during and after a storm.