We will not terminate service for non-payment on any day with a forecasted or actual temperature is expected to be below 32 degrees. The forecasted temperature is determined by the National Weather Service (NWS). If service has been terminated prior to extreme weather, please contact our customer service team at 1-800-490-0025 to set up a payment arrangement/agreement to have your power restored.  

Regardless of temperature, from November 1 of each year to the following April 15, we will attempt to contact, by telephone or in person, the customer or an adult resident of the customer’s home at least 72 hours before termination for non-payment and again at the time of termination. The purpose is to determine if the termination would be likely to result in serious impairment to the health or safety of a resident. We will attempt to make contact during normal business hours, and if unsuccessful, in the evening or on a weekend.

We're here to help. From Financial Assistance to Customer Assistance, we have a variety of programs available to help you or a loved one.

In instances of extreme cold, please be safe and stay indoors as much as possible. If you must go outdoors please see the following tips. 

• Dress warmly in layers when going outside extremities, such as the nose, ears, hands and feet, need extra attention. 
• Watch for hypothermia, symptoms include confusion, dizziness, exhaustion and severe shivering. 
• Watch for frostbite, symptoms include numbness; flushed gray, white, blue or yellow skin discoloration; or waxy feeling skin. 
• Cold temps create slipping hazards below and falling objects above. Walk slowly and carefully and stay away from edges of buildings to avoid falling ice. 

 
Safety is always our top priority. Learn how to stay safe from electric hazards.

As the temperature drops, it pays to be energy efficient. PSEG Long Island reminds customers to save energy dollars by implementing a few easy-to-follow recommendations.

• Set the thermostat to 68 degrees Fahrenheit while you're awake and lower it before you go to sleep or are away. Lowering the temperature by between 7 and 10 degrees can save as much as 10 percent on heating costs.
• Be sure furniture and drapes are not blocking heating baseboards or radiators.
• Remove or cover window air conditioners to reduce drafts.
• Use weather stripping or caulk to seal up cracks and prevent drafts around windows and doorframes.
• Close the fireplace damper when not in use.
• Let in the sun’s natural warmth by opening drapes and curtains during the day on sun-facing windows. Close them at night to keep the warmth inside.
• Humid air makes you feel warmer at a lower thermostat setting. Houseplants add natural humidity.
• Switching to LED light bulbs also saves money and energy. They use as much as 90 percent less energy than incandescent bulbs and last up to 25 times longer for years of savings.

 
More ways to save. When it comes to energy, small changes can add up to big savings. Here are 66 Ways to Save throughout every area of your home.

We will not terminate service for non-payment on any day with a forecasted or actual heat index of 90 degrees Fahrenheit or greater. The forecasted temperature is determined by the National Weather Service (NWS). The heat index is the temperature a person perceives when combining the actual temperature and relative humidity. The heat index can reach 90 degrees when the actual temperature is lower than 90 degrees.

For service addresses located in a “heat island,” a pause of service terminations for non-payment will continue for the two days following an extreme heat event. A heat island is a location where concentrated urban development, such as concrete structures and roadways, absorb, retain, and radiate heat to a greater extent than less developed areas. This can lead to higher temperatures and longer heat retention in the more developed areas.

If service has been terminated prior to extreme weather, please contact our customer service team at 1-800-490-0025 to set up a payment arrangement/agreement to have your power restored.

During extreme heat, be sure to:

• Seek out air-conditioned spaces if your home becomes too warm. 
• Stay hydrated by drinking plenty of water. 
• Avoid caffeine and alcohol. Avoid wearing dark colors because they absorb the sun’s rays.
• Never leave children or pets alone in enclosed vehicles.
• Avoid strenuous activity during the hottest hours, 10 a.m. to 2 p.m.

 
Safety is always our top priority. Learn how to stay safe from electric hazards.

High temperatures can lead to higher energy use. Follow these tips to keep cool more efficiently:

• Do not cool an empty house. Set your thermostat higher when you are away or use a smart thermostat for even greater control.
• Turn off fans in empty rooms.
• A ceiling fan quickly spinning counterclockwise can keep you cool at a thermostat setting of up to 4° higher.
• Replace air filters monthly to help your air conditioner work efficiently.
• Operate appliances during the cooler morning or evening. Use a microwave instead of the oven. Set refrigerators and freezers to the most efficient temperatures. 
• Seal holes and cracks around doors and windows with caulk or weather-stripping.
• Close blinds and draperies facing the sun to keep out the sun’s heat.
  
   

More ways to save. When it comes to energy, small changes can add up to big savings. Here are 66 Ways to Save throughout every area of your home.