Equipment Repair Responsibilities
Storm damage and your electric service
During severe weather, falling trees or branches can pull down service wires and damage the electrical equipment attached to your home. Repairing damage that happens to a home’s electrical system is the responsibility of both the homeowner and PSEG Long Island.
- Our role: PSEG Long Island will make the area safe and, if possible, perform temporary repairs to customer-owned equipment to restore your service.
- Your Responsibility: Permanent repairs to customer-owned equipment are the responsibility of the property owner. Once a licensed electrician completes the work, please contact our Business and Renovation Services Group to finalize your service. Simply email BRSLI@psegliny.com (Include your full property address in the subject line) or call 1-844-341-6378 (Monday–Friday, 7:30 AM – 4:00 PM).
PSEG Long Island Owned and Maintained
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Service Wire This wire generally runs from the utility pole to the top of a house. It’s PSEG Long Island's job to maintain and repair it when necessary. Note: we do not trim trees along a service drop, but will shut off power at your request so that you can have it done safely. |
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Electric Meter |
Customer Owned and Maintained
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Point of Attachment/Weatherhead This is where the service drop connects to the service entrance cable and includes the weatherhead and an eyebolt. |
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Service Entrance Cable Our service drop connects to the home’s service entrance cable at the top of the house, which runs down to the meter box. The entrance cable is considered part of the home’s wiring. If the entrance cable is damaged, it’s the homeowner's responsibility to have it repaired by a licensed electrician and it must be repaired before PSEG Long Island can safely restore service. |
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Meter Box The metal box (known as a meter pan) that holds the meter and all of the connections within and below it are the responsibility of the homeowner. A licensed electrician should also make repairs to the meter pan. |
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Main Service Panel The homeowner is responsible for the service panel box, the circuit breakers or fuses and all of the home’s wiring. |