Financial Assistance Programs

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Need Help Paying Your Bill?

Sometimes circumstances make it difficult to pay your energy bill. We understand and help is available. Please call 1-800-490-0025 and speak with a Customer Service representative today.

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Balanced Billing

With Balanced Billing, you have the security of knowing the amount of each electric bill for the next 12 months. Budget your finances without worrying about ups and downs in your electric bill.
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Consumer Advocacy

Our Consumer Advocates are here to help guide you through various utility assistance programs. Their mission is to help you maintain service, manage energy expenses and make informed decisions. Services are free and confidential. Please call us at 631-755-3407, Monday - Friday from 8:30AM - 4PM. Customers can also email us at to determine your eligibility for a variety of assistance programs. 

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Financial Hardship Statement

Customers who are experiencing financial hardship may qualify for a below standard agreement. If you have received an Emergency HEAP benefit in the current HEAP Season, you do not need to fill out this form. Please call us at 1-800-490-0025.

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Home Energy Assistance Program (HEAP)

Get help paying your energy bills, with this federal program. HEAP provides both regular and emergency assistance for qualifying households and individuals.

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Household Assistance Program

This program provides a discount on every bill. You may qualify if you receive benefits from select assistance programs, including HEAP, Medicaid, SNAP and others.

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Project Warmth

Receive a grant for emergency assistance for heating fuel or electricity.

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Residential Energy Affordability Partnership (REAP) Program

Find ways to save on energy costs. You may qualify for energy efficient upgrades in your home at no cost.

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