Before You Start
PSEG Long Island operates the electric transmission and distribution system and serves as the claims agent on behalf of the Long Island Power Authority (LIPA). Please note that while our Company, like all other utilities, endeavors to provide safe, reliable and resilient service, we cannot guarantee continuity of service in accordance with LIPA’s Tariff for Electric Service. Therefore, our Company will not be liable for losses or damages caused by certain occurrences which are beyond our control.
Here are common causes of claims for which PSEG Long Island IS NOT liable:
- Weather-related conditions (e.g., ice, wind, lightning)
- Unanticipated utility equipment failure
- Damage to PSEG Long Island equipment
- Unforeseen accidents
- Food spoilage from any outage beyond our control
How to File a Claim
If you believe PSEG Long Island is responsible for your losses or damages, please submit proof of loss (photos, invoices, repair bills, estimates) and a completed claim form. Completing the claim form is not a guarantee of payment. Claim form and proof of loss can be submitted via:
- Fax: 1-516-949-8461
- Mail to PSEG Long Island LLC, Claims Department, 175 E. Old Country Road, Room 1-01, Hicksville, NY 11801
Upon receipt of the completed claim form and proofs of loss, your claim will be assigned to a Claims Specialist who will investigate your claim and determine if there is any liability on the part of PSEG Long Island. When the investigation is completed, you will be contacted and advised as to the company’s position regarding your claim.
If you have any questions, please call the PSEG Long Island Claims Department: