Filing a Claim
PSEG Long Island to Reimburse Customers for Food and Medicines Spoiled During Tropical Storm Isaias
PSEG Long Island is expanding its claims policy due to the COVID-19 pandemic so that customers whose service was interrupted by Tropical Storm Isaias for at least 72 hours can be reimbursed for spoiled food, medication or perishable commercial supplies. The tropical storm knocked out power for more than 420,000 customers across Long Island and the Rockaways, making it the most destructive storm PSEG Long Island has faced.
“We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers,” PSEG Long Island President and COO Daniel Eichhorn said. “Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden for those customers who endured extended outages because of Tropical Storm Isaias.”
PSEG Long Island will reimburse residential customers up to $250 for food spoilage and commercial customers up to $5,000 if their service was interrupted for 72 hours or more because of Tropical Storm Isaias.
Food spoilage claims of $150 or less must include an itemized list. Food spoilage over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).
Separately, customers will be reimbursed for losses, of up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).
Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proofs of loss (invoices, inventory lists, bank statements).
The reimbursement claims cannot be processed over the phone.
Please note reimbursement is limited to spoiled food and medicines ONLY.
Requests for reimbursement must be submitted on or before September 16, 2020.
To qualify for the reimbursement, the following conditions apply:
- Must be a PSEG Long Island customer of record as of 8/4/2020
- Outage must have lasted longer than 72 hours anytime during the time period of 8/4/2020 and 8/12/2020
- Outage must have been caused by Tropical Storm Isaias.
- Medications must have been prescribed and in the name of the customer of record or member of household.
If the request meets the above conditions, your request for reimbursement will be processed, and a check will be forwarded. It is our goal to complete the process of reimbursement within 60 business days from the date the completed claim form is received by the Claims Department.
If you are reporting a claim for other types of damages such as property damage or business loss, etc., please note PSEG Long Island is not responsible for these type of damages caused by weather related conditions.
How to File a Claim
If you lost power for more than 72 consecutive hours during Tropical Storm Isaias, please download and fill out a claim form below to cover spoiled food, medication or perishable commercial merchandise and email form and any proofs of loss to: PSEGLongIslandClaims@pseg.com.
- Isaias Residential Claim Form: Food + Medication only
- Isaias Commercial Claim Form: Perishable Merchandise only
For all other claims, please download the Property Damage Claim form and email the form along with any proofs of loss to: PSEGLongIslandClaims@pseg.com
The completed claim form and proofs of loss can be submitted via:
- email: PSEGLongIslandClaims@pseg.com
- Fax: 1-516-949-8461
- Mail: PSEG Long Island LLC, Claims Department, 175 E. Old Country Road, Room 1-01, Hicksville, NY 11801
Please note that any person, who knowingly and with intent to defraud any insurance company or other persons, files a statement of claim containing any materially false information, is committing a fraudulent insurance act, which is a crime, subject to criminal prosecution and civil penalties.
Completing the claim form is not a guarantee of payment. Upon our receipt of the completed claim form and proofs of loss, your claim will be assigned to a Claims Professional, who will investigate your claim and determine if there is any liability on the part of PSEG Long Island. When the investigation is completed, you will be contacted and advised as to our position on your claim.
Reimbursement and Insurance Options
We are committed to evaluating all claims presented in a responsive and fair manner. It is our goal to investigate and render a decision on your claim within 30-45 business days from the date the completed claim form and proofs of loss are received by the Corporate Claims Department. More complex claims may take longer but you will be advised accordingly.
If we are responsible, we will pay for the reasonable cost to repair the items we damaged. If you have replaced items, we will pay you the Actual Cash Value (ACV) of the original item, which is determined by today’s replacement cost minus depreciation.
As another option, you may choose to file a claim with your insurance company to reimburse you for your loss, less your deductible. Your insurer may then choose to present a claim to us to recover compensation paid to you. Your insurer may be able to reimburse you for your losses without investigation and may, in some cases, pay full Replacement Cost Value (RCV) for damaged items, less your deductible. Please note, if you decide to go through your own insurance carrier and are reimbursed by your carrier, you cannot seek reimbursement from PSEG Long Island.
Limitations of Liability
PSEG Long Island operates the electric transmission and distribution system and serves as the claims agent on behalf of the Long Island Power Authority (LIPA), a not-for-profit. PSEG Long Island, like all other utilities, cannot guarantee continuity of service. This is outlined in the Long Island Power Authority Tariff for Electric Service. This tariff is filed with, and approved by the State of New York. Therefore, PSEG Long Island will not be liable for damages caused by certain occurrences that are beyond our control.
Some common causes of claims for which PSEG Long Island does not pay are:
- Acts of God like weather-related conditions (ice, wind, lightning) and animal contacts (squirrels & birds)
- Equipment failure
- Damage to PSEG Long Island equipment by others
If you have any questions, please visit our Frequently Asked Questions page or contact us by email or phone:
- Nassau/Rockaways Customers: 1-516-949-8668
- Suffolk Customers: 1-516-949-8669
For additional information on what to do during a power outage, please visit our Outage Information page.