You can start your request at any time. If you need to pause to gather information you have 13 days to resume the request, or you will need to start over again. You will save as a Draft and an e-mail is sent to the e-mail address entered. The Draft e-mail will have a draft number in the body of the e-mail, copy and paste that number into the resume request site when asked, then provide the last name as it is displayed and your request will resume where you left off.

Plan in Advance

You may need a planned, long-term outage for a variety of reasons, such as cleaning an exterior transformer vault, installing siding on a house, or making permanent repairs to a service. Here's how to schedule a planned outage. Please submit all outage requests at least ten business days in advance. Outages will be scheduled to begin during the normal work day. 

You may be charged for your outage if:

• You are making a request for work that must be completed during off-hours
• You are making a request for work that will require a dedicated crew

Required Documentation

When submitting your online request please note that we will require:

• A digital copy of the electrical inspection certificate in advance for all work that affects the service equipment, including all repair and replacement work.
• The account or meter number to ensure we have the correct account being worked on. If we cannot verify the account, a Customer Planning Representative will need to confirm it in the field.

 
Weather or a system emergency can cause a delay in your request, please provide a rain date at least 2 days following the initial date.

Call to re-activate your power

When you're ready for your power to be turned back on, call us at 1-800-490-0075. Your service will be restored as soon as possible.