MySmartEnergy Portal

The Power to Control Your Bills with MySmartEnergy

This portal, available for residential and business customers, on any device, provides near real-time detailed information on your energy use before your bill arrives. When you see how you’re using energy, you can then make changes to lower your usage and your bill!

Track your energy usage - from anywhere, anytime!

Whether you are a residential or business customer, one of the benefits of having a Smart Meter is access to your energy usage via the MySmartEnergy portal accessible through your My Account. The portal shows usage in multiple ways. One way is with informative widgets that compare energy use. Another lets you have control over the amount of detail you want to see, from a date range to daily, weekly and monthly usage. You can even drill down to see your usage in hourly or even 15-minute intervals. Another option provides the ability to download data to a spreadsheet.

For Residential Customers

 

Frequently Asked Questions 

  • To access all the benefits of the MySmartEnergy portal, is it necessary to have a Smart Meter?
    Yes, you must have a Smart Meter in order to access all the MySmartEnergy portal benefits.
  • How many times a day does my Smart Meter transmit information to the grid?
    The Smart Meter transmits information just three times a day.
  • How will I see usage?
    There are multiple ways to see usage. One way is with the interchangeable widgets at the top of the MySmartEnergy page with information like your daily energy usage compared to the last 90-days and this week’s usage compared to last week’s. You can also see data via a heat map. The MySmartEnergy graph gives you a more customized look at energy use.
  • What are some features of the MySmartEnergy graph?
    You can personalize your graph with usage shown daily, weekly or monthly. Then select the amount of detail, from hourly to every 15 minutes. For a more customized graph, the Range tab lets you choose the particular dates you want to see. Weekends are shaded for easy reference and you can view temperature trends that may have affected energy usage. You can also hover on a particular spot on the graph to drill-down for more details.
  • Is there a way to keep track of energy changes at a particular time, like a spike in usage?
    For events that may have affected your usage, like guests staying over, a party or installing a new energy efficient appliance, you can keep track with a custom marker and your own description on the MySmartEnergy graph.
  • Can I download data information?
    Yes, you can download data information. Just choose the interval of time you are interested in. 


For Business Customers

 

 

Frequently Asked Questions

Please see the following frequently asked questions.

  • What is MySmartEnergy?
    MySmartEnergy is a portal you can access via your My Account. This portal gives you tools to track how much energy your business uses.
  • How do I start?
    The first step is to Log in or register for My Account.
  • Can I register more than one account under the same user name?
    Yes, you can register multiple accounts under the same user name.
  • Will I be able to see energy use by account?
    Yes, when you log in to your My Account click on the profile icon and choose the account you want to view.
  • How will I see usage?
    There are multiple ways to see usage. One way is with the interchangeable widgets at the top of the MySmartEnergy page with information like your daily energy usage compared to the last 90-days and this week’s usage compared to last week’s. You can also see data via a heat map. The MySmartEnergy graph gives you a more customized look at energy use.
  • What are some features of the MySmartEnergy graph?
    You can personalize your graph with usage shown daily, weekly or monthly. Then select the amount of detail, from hourly to every 15 minutes. For a more customized graph, the Range tab lets you choose the particular dates you want to see. Weekends are shaded for easy reference and you can view temperature trends that may have affected energy usage. You can also hover on a particular spot on the graph to drill-down for more details.
  • Can I download data information?
    Yes, you can download data information. Just choose the interval of time you are interested in.
  • Can I download multiple accounts at the same time?
    No, data downloads are by account only. MySmartEnergy cannot bulk load accounts for multiple data downloads.
  • Can I add a secondary user?
    Yes, you can add a secondary user to any of your accounts. Adding a user provides access to data only; they will not have access to account billing information. Start by going to your My Account page and click on the profile icon. Then click the plus sign next to “Secondary User”. From there select access duration and what accounts you want to give permission to. Once you are done, the secondary user will receive an email to set up their own credentials.