Power Outage

Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075.

Report Outage Online

View Outages in Your Area

Our interactive map provides real-time updates about outages and restoration.
View Current Outages

Check the Status of an Outage

Text STAT to PSEGLI (773454), check the status online through My Account, or call 800-490-0075
Check Outage Status Online

Storm Safety and Preparation

Preparation is key to restoring electricity quickly when severe weather hits. We're continuously enhancing our Storm Response Plan so you don't stay in the dark.

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BeReadyLI.org

The BeReadyLI Initiative is a collaboration between PSEG Long Island, United Way of Long Island, and 2-1-1 Long Island. The initiative is designed to help Long Islanders be prepared before, during, and after a disaster. By following a few simple steps, you can help protect your entire family in the case of an emergency.
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Storm Safety Tips

PSEG Long Island wants you to stay safe. We've compiled a guide to protect you and your family with helpful tips on everything from how to keep a power surge from damaging your electronics and generator safety. 

Tips to Stay Safe

Downed Wire Safety

Downed power lines often do not spark or give other indications that they are still electrified, but don't be fooled. Downed electric lines do NOT immediately shut off when they become disconnected. Most power lines do not have sufficient insulation to protect against shock and electrocution hazards. If you see any downed wire, stay away and call PSEG Long Island at 1-800-490-0075 immediately.
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Stay Connected

Connect with PSEG Long Island! Our social media reps are available from 7 a.m. - 11 p.m, Monday - Friday and 9 a.m - 6 p.m. on the weekends. During extreme weather and storm situations, we are on social, 24/7 for the duration of the storm. 
Connect!

Storm Clean Up + Safety

You've got your own cleanup to do while we're working to restore your power. Protect yourself, your family, and your property during the cleanup process. Always remember, safety first. Disconnect appliances, equipment, and electronics. Avoid fallen storm debris - especially trees - that may hide downed wires and always treat downed wires as live electric wires.

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Estimated Restoration Times

We use an Estimated Time of Restoration (ETR) to gauge how long it takes to restore your power. When your power is out we work as efficiently and safely as possible to restore your service in a timely manner. After you've reported an outage, our system generates an ETR based on historical data collected from past outages. Usually these estimates range between two to eight hours. As we assess and repair damages, we'll update the ETR. Sometimes, conditions or our workforce availability force us to extend or shorten your ETR.
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Power Restoration

When we determine that it is safe to start service restoration, our crews work around-the-clock to restore your power. Our goal? To restore power safely to the greatest number of customers in the shortest amount of time.
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Flood Safety

When severe weather causes flooding, we may need to disconnect your electric meter or temporarily halt service to your house. We take these precautions to prevent additional damage to equipment or injury to you and our workers

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Why tell us your power is out?

Often, we'll already know about your power outage. However, when you call, text, or notify us online, we can follow up with you and keep you updated.

What causes power outages?

Loss of electricity results from many factors, including storms, trees and branches tangling with electric lines, animal contact, accidents, equipment failure and more.