Press Release

PSEG Long Island Storm Update — Sunday, Aug. 22, 2021, 11 a.m.

(UNIONDALE, N.Y. – Aug. 22, 2021) – Tropical Storm Henri continues to move across Long Island and the Rockaways, bringing heavy rain and strong winds with the possibility of toppling large trees, branches and wires. The storm has shifted to the east and its impact is not expected to be as severe as previously anticipated, however, Tropical Storm Henri is expected to continue throughout today, with peak gusts ranging from 55 to 65 mph in western areas and 60 to 70 mph on the east end of Long Island beginning Sunday morning.

  • PSEG Long Island is reporting 1,812 of its approximately 1.1 million customers are currently without service.
  • As of 10:00 a.m., PSEG Long Island has restored power to more than 1,035 customers since midnight.
  • Electric service crews are working to assess damage and restore outages safely and as quickly as possible, and will continue to work throughout the day and night.
  • More than 3,700 line workers, tree trimmers, surveyors and other utility personnel are dedicated to the restoration effort, including personnel from out-of-state to assist with power restoration. Many of the crews arrived Saturday to be ready to work today.
  • PSEG Long Island reminds customers that its crews are unable to work in bucket trucks to make repairs in high winds.
  • Early in the storm, PSEG Long Island will be “Assessing Conditions,” rather than providing an estimated time of restoration (ETR). This will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this process, visit
  • Information about PSEG Long Island’s restoration process is available at
  • In addition to having extra personnel and equipment at the ready, the electric grid has been strengthened by PSEG Long Island to better withstand extreme weather and allow for faster power restoration, including elevating a number of substations above flood level in preparation for this kind of severe weather.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Being without power for any length of time is a hardship and PSEG Long Island thanks our customers for their patience as we work through the damage and difficult conditions to restore their power as safely and quickly as possible.
  • For photos of storm preparation, damage and restoration, visit:


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines, and don’t go near the pole or anything touching the line. Immediately contact PSEG Long Island via phone at 1-800-490-0075, via mobile app or on our website to report downed wires, and dial 911 if an immediate hazard exists.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.


Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at


Prepare for a storm:

  • Ensure you have a battery-powered radio and fresh batteries.
  • Check your supply of flashlights, blankets, nonperishable food and bottled water.
  • Create an emergency communications plan.
  • Develop an evacuation plan.
  • Charge your cell phones, tablets and other mobile devices.
  • Make sure to have cash available. Banks may be closed or inaccessible after a storm.
  • Fill up your car’s fuel tank.
  • Bring in unsecured objects and furniture from patios and balconies.
  • Compile a list of emergency phone numbers, including PSEG Long Island’s Electric Service line 1-800-490-0075.
  • Discuss storm and lightning safety with your family.



# # #

PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.