Estimated Restoration Times
After you've reported an outage:
Our system generates an ETR based on historical data collected from past outages. Usually these estimates range between two to eight hours. As we assess and repair damages, we'll update the ETR. Sometimes, conditions or our workforce availability force us to extend or shorten your ETR.
During major storms:
If we estimate that we'll have power restored within 1 - 2 days, we may not use a global ETR. However, after a major weather event, like a strong storm, blizzard, or hurricane, that requires more than three days to restore outages, PSEG Long Island:
- Provides a Global (Island-wide) ETR that estimates power restoration to our customers. The ETR may also include information about customers affected by flooding or structural damage, in the event that we determine that it's unsafe to energize without further repair.
- Sends out the Global ETR within 24 - 36 hours after the weather resolves for outages expected to last between 3 and 5 days. We'll update the ETR within 36 - 48 hours for outages expected to last more than five days.
- Also refines individual, job level, regional (divisional and county) ETR and local/municipal (township/village) ETR as we complete our damage assessments and gather more information.
- Uses Proactive Alerts which will subscribe our customers and send alerts without you needing to take any action.
If your neighbors have power but you don't:
We're working to restore your power as efficiently and safely as possible. But sometimes, restoring power takes longer in some areas. If your power isn't back on, here are some possible reasons why:
- Your neighbors' power may be on a different circuit, or they may have a generator.
- Homes with backyard service: Utility poles and equipment in backyards are more difficult to access. When our linemen must climb poles to install equipment, set poles by hand-digging, and run service wires to homes without using aerial lifts, power restoration takes longer.
- If your restored power goes out again, your circuit experienced other problems. For our safety, we temporarily cut power so we can make other repairs.
Causes of power outages:
Power outages result from a loss of electricity. Top causes of power outages in our area include:
- Storms that bring lightning, high winds, ice, snow, or rain.
- Trees and branches that come into contact with electric lines.
- Animal contact with equipment and power lines.
- Accidents, like cars hitting utility poles.
- Equipment failure from corrosion, wear and tear, and aging parts.
- Protective relay equipment, similar to the circuit breakers in your home, that cut off power when a problem arises.