Press Release

Prepared for Tropical Storm Henri

PSEG Long Island is committed to working safely to restore potential power outages

(UNIONDALE, N.Y. – Aug. 21, 2021) – PSEG Long Island continues to monitor the impending storm. Henri has intensified to a Category 1 hurricane as it continues up the coast to Long Island.

  • As of 8:30 a.m. today, the weather system is forecasted to bring heavy rains and high winds with peak gusts ranging from 50 to 60 mph in western areas and 60 to 75 mph on the east end of Long Island beginning Sunday morning.
  • “Given the potential intensity of the storm, the damage may be severe and some outages may last up to seven to 10 days; however, if the forecast continues to strengthen and the storm moves farther west, restoration could take up to 14 days,” said Michael Sullivan, senior director of Transmission & Distribution at PSEG Long Island. “We are prepared for hurricane force winds and are informing customers to help set expectations about the storm’s potential so that they can also prepare.”
  • As of 8:30 a.m., more than 3,300 line workers, tree trimmers, surveyors and other utility personnel from both local and off-Island resources are being procured to work alongside PSEG Long Island’s highly trained line personnel, with efforts to secure additional resources continuing and with the goal of reducing restoration time.
  • The eastern end of Long Island is expected to experience the most severe weather and impact.
  • PSEG Long Island has personnel ready to respond safely and as quickly as possible throughout the storm.
  • We have strategically positioned supplies and resources across the service territory to help reduce travel and restoration times, particularly out east where the wind and gusts are predicted to be the highest.
  • Information about PSEG Long Island’s restoration process is available at
  • In addition to having extra personnel and equipment at the ready, the electric grid has been strengthened by PSEG Long Island to better withstand extreme weather and allow for faster power restoration, including elevating a number of substations above flood level in preparation for this kind of severe weather.
  • COVID-19-related storm processes have been adjusted to continue to keep the health and safety of employees and customers at the forefront, even during these unusual times.
  • During this storm, if necessary, PSEG Long Island may use an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive a message that personnel are assessing conditions, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit

Prepare for a storm:

  • Ensure you have a battery-powered radio and fresh batteries.
  • Check your supply of flashlights, blankets, nonperishable food and bottled water.
  • Create an emergency communications plan.
  • Develop an evacuation plan.
  • Charge your cell phones, tablets and other mobile devices.
  • Make sure to have cash available. Banks may be closed or inaccessible after a storm.
  • Fill up your car’s fuel tank.
  • Bring in unsecured objects and furniture from patios and balconies.
  • Compile a list of emergency phone numbers, including PSEG Long Island’s Electric Service line 1-800-490-0075.
  • Discuss storm and lightning safety with your family.

Customer safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.


Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space


Stay connected:

  • Download the PSEG Long Island mobile app to report an outage and receive information on restoration times, crew locations and more.
  • To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • View PSEG Long Island’s outage information across Long Island and the Rockaways online at


# # #

PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.