Prepared for Snow, Sleet
(UNIONDALE, N.Y. – Feb. 17, 2021) PSEG Long Island is prepared for the heavy snow and sleet expected throughout our service territory tomorrow through Friday. These conditions may cause tree limbs to break and pull down wires, causing outages.
“We know how important it is for our customers to have their power during the coldest winter months. We are monitoring the forecast closely and our emergency preparedness plans are activated,” said John O’Connell, vice president of Transmission & Distribution at PSEG Long Island. “Heavy, wet snow can increase the possibility of downed wires and power outages. Our crews stand at the ready to begin restoring service, in the event of any outages, safely and as quickly as conditions allow, and we thank customers in advance for their patience. We encourage our customers to prepare for the storm as well.”
PSEG Long Island has additional personnel ready to respond, and is performing system and logistics checks to ensure the availability of critical materials, fuel and other supplies.
COVID-19-related storm processes have been adjusted to continue to ensure the health and safety of employees and customers remain at the forefront, even during these unusual times.
As part of our social distancing protocols, we ask that customers remain in their homes when crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.
During this storm, if necessary, PSEG Long Island may use an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive an “Assessing Conditions” message, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes.
Customers should prepare, be cautious and stay alert to their surroundings during and after storms. Review storm preparation tips at https://www.psegliny.com/safetyandreliability/stormsafety.
- Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
- Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
- Downed lines will be hard to see in the snow and can potentially be hidden in standing water. If you encounter large pools of slush or standing water, stop, back up and choose another path.
- To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.
- Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
- Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
- To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com.
- Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
- Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com