Press Release

PSEG Long Island Storm Update — February 2, 2021, 7:00 AM

  • Heavy snow and strong wind gusts continued overnight in Nassau County, Suffolk County and the Rockaways causing downed trees, branches and wires.
  • Crews worked through the night in challenging conditions to repair damage from the blizzard like storm. As of 4:45 a.m. today, PSEG Long Island has restored service to 99 percent (more than 20,900) of customers affected by the storm.
  • PSEG Long Island is reporting 308 of its approximately 1.1 million customers are currently without service. The vast majority of outages are in Suffolk County at this time.
  • Electric service crews will continue to restore outages safely and as quickly as possible until all customers have power. The winds will continue today, with the possibility of causing additional outages.
  • More than 1,400 line workers, tree trimmers, surveyors and other utility personnel are dedicated to the restoration effort. PSEG Long Island has secured approximately 550 additional line, tree and support personnel from out-of-state to assist with power restoration.
  • PSEG Long Island reminds customers that its crews are unable to work in bucket trucks to make repairs in high winds.
  • Crews are working to assess damage and make repairs. As we learn more about the extent of the damage, restoration times will be adjusted.
  • We know being without electricity for any length of time is a hardship and we thank our customers for their patience as we work through challenging travel and work conditions to restore power.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in the snow and can potentially be hidden in standing water. If you encounter large pools of slush or standing water, stop, back up and choose another path.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at



PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.