Prepared for the Cold Front Later Today

PSEG Long Island has social distancing plans in place to work safely and provide excellent service

(UNIONDALE, N.Y. – Nov. 15, 2020) – PSEG Long Island is prepared for the strong winds, heavy rain, and possibility of lightning this afternoon into this evening, as well as the windy conditions expected on Monday. These conditions may cause tree limbs to break and pull down wires, causing outages.

“We know that reliable electric service is more important than ever for our customers. We have been closely monitoring this weather system and are ready with additional personnel to respond safely and as quickly as possible to any service interruptions,” said John O’Connell, PSEG Long Island’s vice president of Transmission and Distribution Operations.

“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

During this storm, if necessary, Long Island may launch an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive an “Assessing Conditions” message, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes.


Customer Safety:

• Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
• Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
• Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
• To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

Stay connected:

• Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
• Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
• To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
• Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
• Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.