Press Release

PSEG Long Island Temporarily Suspends Shut-offs Due to the Coronavirus Outbreak

(UNIONDALE, N.Y. – March 13, 2020) As we continue to monitor developments regarding the coronavirus, PSEG Long Island recognizes that some of our customers may be negatively affected by issues related to the pandemic. As always, our priority is the safety and well-being of our customers, employees and the communities we serve, and our thoughts are with those experiencing difficulty as a result.

In the interest of protecting public health, PSEG Long Island is temporarily suspending shut-offs of electric service to residential customers for non-payment. This policy is effective immediately. We recognize that customers may experience financial difficulty as a result of the outbreak, whether they or a family member fall ill, are required to quarantine, or because their income is otherwise affected. We hope to alleviate those customers’ concerns about their electric service during this time.

PSEG Long Island customers experiencing financial difficulty as a result of issues related to the coronavirus should contact PSEG Long Island via My Account ( or by calling 800-490-0025 to enter into a deferred payment arrangement.

This policy will be in place through the end of April. PSEG Long Island will evaluate the continued need at that time.