Understanding Your Bill
Turn the Lights on with a New Business Account
New Business Account Checklist
We'll need the following items to open your business account:
- A notarized Application for Service signed by the business owner, corporate officer, or authorized agent. If your business already has existing active accounts in the same name or you apply in person and have a government-issued ID, there is no need to notarize it.
- A signed lease, deed, or current property tax bill. If you lease your property, please provide the signature page and page(s) that show your occupancy's start date.
- A deposit. We base your deposit amount on two months average billing or a load letter. Deposits are returned to you, with interest, if all bills are paid on time for 36 months and after a credit review of your business. Call or email our Business Solutions Center at 1-800-966-4818 to obtain your deposit amount. Deposits of $1,000 or more must be paid in cash, bank check or money order. Personal or business checks are acceptable for deposits under $1,000.
- A Sales Tax Exemption Certificate, if your business is tax exempt. Please include the proper form with your application: Form ST-119.1 (nonprofits), Form ST-121 (manufacturers), or Form TP-382 (apartment complexes).
Vacant Space Revival Program
Eligible businesses can receive incentives to occupy vacant spaces and breathe new life into struggling business districts. The Vacant Space Revival Program is designed to encourage occupancy of commercial space in a business district or in an area of existing commercial businesses that has been vacant for a period of one year or more. Learn more
New Business Accounts for Religious, Community Residence, and Veterans Organizations
Religious, community residence, or veterans organizations may qualify for a residential rate. Please also include the following information with your application.
- A copy of articles of incorporation as a religious corporation.
- A copy of the charter.
- Eligibility designations from the IRS.
- A Tax Exempt Certificate.
- A copy of the filing receipt from the County Clerk's Office in the county for the location for which you are applying.
Community residence organizations:
- A copy of the Certificate of Incorporation under Not-For-Profit corporation law.
- A copy of the license from NYS Office of Mental Hygiene.
- Certification from the NYS Office of Mental Retardation and Developmental Disabilities that the organization is either (1) a “supervised living facility” (as defined in the Mental Hygiene Law) providing 24-hour per day on-site supervision and living accommodations for 14 or fewer residents; or (2) a “supportive living facility” providing supervised independent living without 24-hour per day on-sitesupervision.
- Proof that the premises is a post or hall owner or leased by a nonprofit veterans association.
- Certification of status as an organization exempt under IRC Section 501(c)(19).
Ensuring a Smooth Transition
Including the correct information on your application for service helps us power up your business account fast.
- What name should I use? Register your county-registered, non-incorporated business with your name and the DBA (doing business as) name.
- Who can sign the Application for Service? School districts: Superintendent or Deputy Superintendent for Business, Villages: Mayor or Village Clerk, Townships: Town Supervisor or Town Clerk, County governments: Commissioner or above, County Clerk, or County Attorney, NYS government: Regional Manager of the Office of General Services
- Incorporated out of state? You must file your business with the NYS Corporation and Business Entity database. Start here to find or register your business.
- Use the correct tax ID number. Not incorporated? Use your Social Security number. Incorporated? Use the EIN.
Frequently Asked Questions
An electronic load letter specifies the service characteristics, service size, voltage, electric load, electric motor load, and any backup generation your company needs. We request this information in the application's Service and Rate Classification section.
If you aren't sure of your energy needs, an electrician can accurately estimate your electric usage and provide it in a load letter. We use this information to calculate your rate and determine your business's classification. We require that you submit an electric load letter if there is no existing service or if your electric usage will significantly increase/decrease from the previous occupant.
We apply a $220 service initiation charge to all non-residential accounts if we must physically turn on the service. We apply a $60 service initiation charge to non-residential accounts that just undergo a name change and for which the service has not been turned off. These charges will appear on your business's first bill.
We don't apply a service initiation charge to accounts transferring from tenants to landlords. If, however, the account remains in a "Landlord Change Name-Vacant" status after three billing cycles or there's significant usage on the account, we do reserve the right to apply a $60 charge.