Press Release

PSEG Long Island Storm Update — Friday, July 9, 2021, 11:00 a.m.

Tropical Storm Elsa brought heavy rain and strong winds across Long Island and the Rockaways, toppling branches, limbs and wires. The storm is expected to move beyond the service area soon.

  • PSEG Long Island is reporting 9,131 of its approximately 1.1 million customers are currently without service.
  • As of 11 a.m., PSEG Long Island has restored power to more than 14,500 customers since noon yesterday.
  • Correction: in the 6:30 a.m. storm update, the number of customers restored was also as of noon yesterday, not midnight today, as reported at that time.
  • Customers calling to report an outage will no longer receive a “Damage Assessment” message. Crews are working to restore outages safely and as quickly as possible, and will continue to work throughout the day and night.
  • More than 2,500 line workers, tree trimmers, surveyors and other utility personnel are dedicated to the restoration effort. PSEG Long Island has secured more than 1,000 additional line, tree and support personnel from out-of-state to assist with power restoration. Crews are working to assess damage and make repairs. As we learn more about the extent of the damage, restoration times will be adjusted.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Being without power for any length of time is a hardship and PSEG Long Island thanks our customers for their patience as we work through the damage and difficult conditions to restore their power as safely and quickly as possible.


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines, and don’t go near the pole or anything touching the line. Immediately contact PSEG Long Island via phone at 1-800-490-0075, via mobile app or on our website to report downed wires, and dial 911 if an immediate hazard exists.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at


PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract.  PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.