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Press Release

PSEG Long Island: Storm Update -- April 13, 2020 9 p.m.

(UNIONDALE, N.Y. – April 13, 2020) As of 9 p.m., PSEG Long Island has restored power to 38,200 customers, 84% of those affected since midnight by the heavy rain, strong winds and gusts that downed trees, branches and wires. PSEG Long Island is currently reporting 7,517 of its approximately 1.1 million customers across Long Island and the Rockaways are currently without service.

  • We are working safely and as quickly as possible to help restore customers without power.
  • We expect the majority of all customers that experienced an outage prior to 7 PM today to be restored throughout the night or by the end of day tomorrow. All outages reported after 7 p.m. today will be assessed and receive outage restoration communications tomorrow.
  • Sustained winds over 40 mph with wind gusts up to 60 mph caused extensive damage across the service area. More than 200 PSEG Long Island tree crews and contractors are in the process of responding to more than 600 reported downed trees or limbs.
  • PSEG Long Island has additional personnel, including tree and line crews, to repair damage and restore outages. Our crews will continue to work overnight to safely restore power.
  • Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined.
  • Information about PSEG Long Island’s restoration process is available at https://www.psegliny.com/outages/restorationprocess
  • Being without power for any length of time is a hardship and we thank our customers for their patience as we work through the damage and difficult conditions to restore their power as safely and quickly as possible.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • This storm impacted utilities all along the east coast, and PSEG Long Island does not expect the usual level of mutual aid support from out-of-state crews will be available to us. While we have adjusted our emergency response plan accordingly, some customers may experience slightly longer outages as a result.
  • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

 

Customer Safety:

  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit http://www.psegliny.com/covid19.

 

Stay connected:

  • Download the new PSEG Long Island mobile app to report an outages and receive information on restoration times, crew locations and more.
  • To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com

 

Stay away from downed wires:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call PSEG Long Island at 1-800-490-0025 or 911 to report downed wires.

 

Other important safety notes:

 

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.