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Press Release

PSEG Long Island: Storm Update -- April 13, 2020 11:30 a.m.

(UNIONDALE, N.Y. – April 13, 2020) Heavy rain, strong winds and hazardous gusts continue in Nassau and Suffolk County causing downed trees, branches and wires affecting more than 10,900 of our 1.1 million customers, since midnight. PSEG Long Island is reporting 5,272 of its approximately 1.1 million customers across Long Island and the Rockaways are currently without service.

  • We are working as safely and quickly as possible to help restore customers without power.
  • PSEG Long Island has additional personnel, including tree and line crews, to repair damage and restore outages.
  • PSEG Long Island reminds customers that its crews are unable to work in bucket trucks to make repairs until the winds return to non-hazardous levels.
  • Crews are working to assess damage and make repairs. As we continue to assess the damage, restoration times will be refined.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • This storm is expected to impact utilities all along the east coast, and PSEG Long Island does not expect the usual level of mutual aid support from out-of-state crews will be available to us. While we have adjusted our emergency response plan accordingly, some customers may experience slightly longer outages as a result.
  • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

 

Customer Safety:

  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit http://www.psegliny.com/covid19.

 

Stay connected:

  • Download the new PSEG Long Island mobile app to report an outages and receive information on restoration times, crew locations and more.
  • To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com

 

Stay away from downed wires:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call PSEG Long Island at 1-800-490-0025 or 911 to report downed wires.

 

Other important safety notes:

 

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.