Contact Us
Downed Wire or Electric Emergency?
Call PSEG Long Island's 24-hour emergency line at 1-800-490-0075.
Assume any downed wire is a live electric wire. Never touch a downed wire or anything that has come in contact with a wire. Keep others away. Call us immediately - anytime.
Report an outage: Text OUT to PSEGLI (773454), report online, visit our Outage Map or call, 1-800-490-0075.
We Want to Hear From You
Sometimes things happen, and we're not always aware. Tell us. Have questions? Ask us. We want to ease your concerns, answer your questions, and solve your issues. Customer Service Representatives are here to speak with you Monday through Friday 8 a.m. to 8 p.m.. Or check your balance, make a payment, and more with our automated phone service available 24/7.
Online:
In Person:
- Customer Service Centers: Find nearest location
By phone:
- Residential Customers: 1-800-490-0025
- Business Solutions Center: 1-800-966-4818
- Español: 1-800-490-0085
To dial a specific department directly:
- Billing & Account Management: 1-800-490-0025
- Building & Renovation Services: 1-844-341-6378
- Claims: 1-800-252-4688
- Energy Efficiency & Rebates: 1-800-692-2626
- Media Relations: 1-516-229-7248 - 24 hr pager
- Tree Trimming: 1-800-490-0025
- Call Before You Dig: 811
- TTY/TTD: 1-631-755-6660
- Theft of Service: 1-631-755-6871