President and COO, PSEG Long Island / Chief Customer Officer, PSEG Long Island and PSE&G
Dan Eichhorn was named President and Chief Operating Officer of PSEG Long Island in October 2017. PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated, a publicly traded diversified energy company.
In February 2019, Mr. Eichhorn was also named Chief Customer Officer for both PSEG Long Island and PSE&G, responsible for developing, implementing and fostering the corporate customer culture for PSEG Long Island and PSE&G’s combined 9,100 employees.
Previously, Mr. Eichhorn served as PSEG Long Island’s Vice President – Customer Services, an organization that he developed when PSEG Long Island was selected by the Long Island Power Authority (LIPA) to manage LIPA’s electric transmission and distribution system. As Vice President, Mr. Eichhorn was responsible for customer satisfaction, marketing and marketing strategy, customer contact, meter-to-cash functions, and solar and energy efficiency programs.
Prior to this role, Mr. Eichhorn served as Director – Customer Contact and Technology for Public Service Electric and Gas Company (PSE&G), where he was responsible for assessing and implementing new customer technology, oversight of all call center operations, and oversight of the company’s 16 customer service centers.
A veteran of PSEG for 30 years, Mr. Eichhorn led the implementation of the company’s new SAP-based customer information system. He has a broad background in electric and gas operations, customer operations and the appliance service business.
Mr. Eichhorn earned a Bachelor of Science in electrical engineering and a Master of Business Administration in finance from Drexel University. He attended numerous leadership development programs, including The Center for Creative Leadership, Darden School of Business and the Balanced Scorecard Management System.