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Customer Service Phone Numbers

Customer Service reps available from 8 a.m. to 8 p.m., Monday - Friday. Emergency services and our automated telephone service is available 24/7. Check your account balance, make payments, report outages and more - any day, any time. 

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  • Emergency Phone Number: 1-800-490-0075 - Call 24/7
  • Residential Customers: 1-800-490-0025
  • Business Solutions Center: 1-800-966-4818
  • Español: 1-800-490-0085

Social Media 

Our reps are are also able to answer all account questions via social media! Hours are 7 a.m. - 11 p.m, Monday - Friday and 9 a.m - 6 p.m. on the weekends. Billing questions will be answered Monday - Friday, 8 a.m. - 8 p.m. 

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Additional Customer Services

Billing + Account Management 1-800-490-0025 | Log in to My Account
Building + Renovation Services 1-844-341-6378
Claims 1-800-252-4688
Energy Efficiency & Rebates 1-800-692-2626
Media Relations 1-516-229-7248 - 24hr pager
Tree Trimming 1-800-490-0025
Call Before You Dig 811
TTY/TTD 1-631-755-6660
Theft of Service 1-631-755-6871
 
   
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Last Updated 10/04/2017 2:57 PM