Press Release

PSEG Long Island Storm Update — Thursday, Sept. 2, 2021, 8:45 p.m.

(UNIONDALE, N.Y. – Sept. 2, 2021) – After making strong progress throughout the day, PSEG Long Island crews will work through the night to restore the remaining customers affected by Tropical Depression Ida.

  • PSEG Long Island is reporting 1,195 of its approximately 1.1 million customers are currently without service.
  • As of 8:30 p.m., PSEG Long Island has restored power to more than 31,800 customers since 7 a.m. yesterday, more than 96% of those affected by Ida. There will be a few tougher jobs that we expect will be resolved by tomorrow morning.
  • “Our crews have been working in 16-hour shifts to restore everyone’s power safely and as quickly as possible,” said Patrick Hession, senior director of Transmission and Distribution, PSEG Long Island. “We tackle the jobs affecting the most customers first, in order to help the most people the quickest. For those people whose homes are among the smaller or individual outages, we know how difficult it is to be without power. The sun has set, but we are not slowing down. Thank you for your patience, and we will be there as soon as possible.”
  • A significant number of outages scattered across the service area involved damage that is particularly extensive due to downed trees and debris. To view and download images of the storm damage and restoration, visit
  • The hardest-hit areas include Northport, Oyster Bay, Ridge, Lloyd Harbor and Huntington.
  • PSEG Long Island tree crews and contractors have cleared more than 200 locations. They will continue to work to clear debris.
  • Crews will continue to work to restore outages safely and as quickly as possible.
  • Electric service crews are working to assess damage. As this assessment continues and more information is available, estimated times of restoration (ETRs) will be refined.
  • More than 900 line workers, tree trimmers, surveyors and other utility personnel are dedicated to the restoration effort.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Being without power for any length of time is a hardship and PSEG Long Island thanks our customers for their patience as we work through the damage and difficult conditions to restore their power as safely and quickly as possible.



Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines, and don’t go near the pole or anything touching the line. Immediately contact PSEG Long Island via phone at 1-800-490-0075, via mobile app or on our website to report downed wires, and dial 911 if an immediate hazard exists.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.


Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at



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PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.