Press Release

PSEG Long Island Storm Update — Thursday, Sept. 2, 2021, 4 p.m.

(UNIONDALE, N.Y. – Sept. 2, 2021) – Tropical Depression Ida has departed the service area after bringing heavy rain, thunderstorms and some strong winds, toppling branches, poles and wires.

  • Hardest-hit areas include Northport, Oyster Bay, Ridge, Lloyd Harbor and Huntington. 
  • PSEG Long Island is reporting 2,376 of its approximately 1.1 million customers are currently without service.
  • As of 3:30 p.m., PSEG Long Island has restored power to more than 29,700 customers since 7 a.m. yesterday, more than 91% of those affected by Ida.
  • There will be a few tougher jobs that we expect will be resolved by tomorrow morning.
  • “Ida brought rainfall rates that I haven’t seen from a storm in more than five decades of living here,” said Michael Sullivan, senior director of Transmission and Distribution, PSEG Long Island. “While we did see some strong wind gusts that downed trees and brought down wires, the storm-hardening work PSEG Long Island has performed on substations and other equipment since 2014 helped keep the floodwaters from causing major damage to our infrastructure. We will continue working until every customer is restored.”
  • A significant number of outages scattered across the service area involved damage that is particularly extensive due to downed trees and debris. To view and download images of the storm damage and restoration, visit
  • PSEG Long Island tree crews and contractors have already cleared more than 150 locations. They will continue to work to clear debris.
  • Crews will continue to work to restore outages safely and as quickly as possible.
  • Electric service crews are working to assess damage. As this assessment continues and more information is available, estimated times of restoration (ETRs) will be refined.
  • More than 900 line workers, tree trimmers, surveyors and other utility personnel are dedicated to the restoration effort.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Being without power for any length of time is a hardship and PSEG Long Island thanks our customers for their patience as we work through the damage and difficult conditions to restore their power as safely and quickly as possible.


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines, and don’t go near the pole or anything touching the line. Immediately contact PSEG Long Island via phone at 1-800-490-0075, via mobile app or on our website to report downed wires, and dial 911 if an immediate hazard exists.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over – and don't stand near – downed power lines.
  • Downed lines will be hard to see in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.


Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
  • To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075.
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at



# # #

PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.