Press Release

Hurricane Zeta Approaches Long Island

PSEG Long Island has social distancing plans in place to work safely and provide excellent service

(Uniondale, NY – October 28, 2020) - PSEG Long Island continues to monitor the track and potential impact that Hurricane Zeta could have on Long Island and the Rockaways tomorrow and Friday. The company has performed system checks on critical transmission and distribution equipment, and performed logistics checks to ensure the availability of critical materials, fuel and other supplies.

Anticipating Hurricane Zeta could possibly affect Long Island with heavy rainfall and strong wind gusts, PSEG Long Island is ensuring extra supplies are on hand, including poles and transformers, and will have additional personnel ready to respond to any possible power outages the approaching storm brings.

PSEG Long Island is seeking mutual assistance workers for its restoration efforts from electric utilities outside of the metropolitan area. Additional electric contractors are also being organized to complement the PSEG Long Island crews available to restore electric service.

“After the lessons learned from past storms, we have made improvements to the customer communications and restoration systems,” said John O’Connell, vice president of Transmission and Distribution for PSEG Long Island. “While the track of Zeta remains uncertain, we are preparing based on the higher ranges of the forecasted wind and rain. While we expect that our preparation will allow us to address outages promptly, the uncertainty of the forecast could result in some longer outages and customers should be prepared.”

During this storm, if the damage is extensive, PSEG Long Island may launch an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive an “Assessing Conditions” message, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes.

During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service. Storm procedures have been adapted to follow public health best practices and accommodate for other potential industrywide changes.

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit www.psegliny.com/covid19.

Prepare for a storm:

  • Ensure you have a battery-powered radio and fresh batteries. 
  • Check your supply of flashlights, blankets, nonperishable food and bottled water.
  • Create an emergency communications plan.
  • Develop an evacuation plan.
  • Charge your cell phones, tablets and other mobile devices.
  • Make sure to have cash available. Banks may be closed or inaccessible after a storm.
  • Fill up your car’s fuel tank. 
  • Bring in unsecured objects and furniture from patios and balconies.
  • Compile a list of emergency phone numbers, including PSEG Long Island’s Electric Service line 1-800-490-0075. 
  • Discuss storm and lightning safety with your family.

 
Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more. 
  • Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone. 
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com 
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com

###

PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.