Our Consumer Advocates are here to help guide you through various utility assistance programs. Their mission is to help you maintain service, manage energy expenses and make informed decisions. Services are free and confidential. Please call us at 631-755-3407 (Suffolk) or 516-454-4331 (Nassau), Monday - Friday from 8:30AM - 4PM. Customers can also email us at firstname.lastname@example.org to determine your eligibility for a variety of assistance programs.
Peace of Mind Program
If you, or an immediate family member, are hospitalized, PSEG Long Island can extend your bill due date for an additional 30 days. To apply for this program or learn more, call 1-800-490-0025.
Friendly Follow-Up Program
Need some help remembering to pay your bill? Select a friend, relative, or social service agency, and we'll send them an extra copy of your bill if it becomes overdue. The person you choose will not be responsible for payment. This extra protection helps keep your account current if you:
Are planning a long trip
Can’t make timely payments because of illness or another emergency
Are you or a family member dealing with an unexpected illness or a chronic medical condition? PSEG Long Island will work with you on a payment arrangement and continue your service uninterrupted for 30 days. Special protections may also be available if you and all those living with you are age 62 or over, age 18 or younger, blind or disabled.
So that we may assist you, please provide a medical certificate from a licensed physician, local Board of Health, nurse practitioner, or physician assistant that includes:
The medical professional’s name, address, telephone number, and license number
Your name, address, telephone number, and account number
Why electric service is required during the health emergency
After receiving your documentation, call us at all 1-800-490-0025 for further instructions. A medical certificate may be renewed in certain cases.