PSEG Long Island Introduces Five New Business Customer Advocates

Concierge service staff helps business owners save time, money and energy

(UNIONDALE, N.Y. – Oct. 26, 2023) PSEG Long Island is introducing five new members of its Business Customer Advocate (BCA) team.

A BCA’s job is to help business owners save time, energy and money by serving as a liaison between them and their electric service provider. Each day the BCAs visit neighborhood stores and businesses throughout the community providing a personal touch, concierge service and business solutions to the local businesspersons. They provide information on PSEG Long Island’s free energy assessments; its various grant and rebate programs, options for energy-saving upgrades, and timesaving account services.

The BCA team includes a dozen BCAs who fan out across Long Island and the Rockaways to serve PSEG Long Island’s customers. The newest members include Carla Perrotta, Shamisha Sims, Harley Spinks, Ren Vaughan and Tony Verrelli.

Perrotta’s territory focuses on businesses in the communities of Farmingdale, Bethpage and Old Bethpage, Carle Place, Westbury and Old Westbury, Levittown, Jericho and Melville.

“Connecting business owners to PSEG Long Island’s rebate and grant programs that can save them money is a rewarding part of what I do. I enjoy working with them to maximize their efficiencies to help them be more successful.” 

- Carla Perrotta, Business Customer Advocate, PSEG Long Island

Sims’ territory focuses on businesses in the Suffolk communities of Islip, West Islip, Islip Terrace and Central Islip, Bay Shore, Brightwaters, Deer Park, Wyandanch and Hauppauge.

“What I like the most about my job as a BCA is the face-to-face experience with customers,” said Sims. “Customers have told me they appreciate that I follow up on our meetings and telephone conversations and provide them with solutions to their issues. They appreciate having a direct line to PSEG Long Island through me and trust that I will help connect them to the services and money-saving programs to contribute to their success.”

Spinks’ territory focuses on businesses in the Suffolk communities of Coram, Middle Island, East Setauket, Farmingville, Selden, Miller Place, Ridge, Sound Beach, Upton, Mt. Sinai, Port Jefferson and Port Jefferson Station, Stony Brook and Patchogue.

“One of my favorite aspects of my job as a BCA at PSEG Long Island is problem-solving for our customers and business owners,” said Spinks. “I can help customers learn how to reduce their electric costs and also show them how to operate in a more efficient manner to benefit their business and the environment. Often customers thank me for the improvements PSEG Long Island has made to its internal and external systems, which have improved responsiveness to outages.”

Vaughan’s territory focuses on businesses in the western Suffolk and eastern Nassau communities of Babylon, West Babylon and North Babylon, Copiague, Amityville, Lindenhurst, Plainview, Woodbury and Syosset.

“I enjoy connecting with business customers in our community and providing them with money, time and energy-saving solutions,” said Vaughan. “I offer a friendly face and direct link to PSEG Long Island; customers know they can count on me to advocate on their behalf and that helps contribute to their success.”

Verrelli’s territory focuses on businesses in the north shore of Nassau County, including Bayville Cold Spring Harbor, Oyster Bay, Port Washington, Sea Cliff, Greenvale, East Norwich, Manhasset, Great Neck, Glen Cove, Glen Head Glenwood Landing, Albertson, Roslyn and Roslyn Heights.

“I enjoy my job as the BCA for this area – especially because I live here and owned a small business in the area for more than 30 years. The customers I visit appreciate that I understand their needs because of my experience,” said Verrelli. “I enjoy walking around the community offering customers solutions to reduce their overhead expenses through PSEG Long Island’s various money and energy-saving programs.”

Small businesses are the backbone of the community. They support the local economy, enhance communities and create jobs. PSEG Long Island powers 100,000 small- and medium-sized businesses throughout Long Island and the Rockaways. BCAs provide one-to-one personal connections that underscore PSEG Long Island’s commitment to the small business community.

Small business owners can contact their personal BCA at
PSEG-LI-BusinessCustomerAdvocates@pseg.com.

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract.  PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.