Beginning January 1, 2014, PSEG will be the new manager of the Long Island Power Authority’s electric system. We’re excited about the opportunity to serve the 1.1 million customers in Long Island and the Rockaway Peninsula. PSEG is the parent company of Public Service Electric and Gas (PSE&G), a 106-year-old utility that provides safe, highly reliable electric and gas service to 2.2 million customers in New Jersey.
PSE&G has been named America’s Most Reliable Electric Utility five times in nine years and the most reliable electric utility in the Mid-Atlantic region for 12 consecutive years.
J.D. Power and Associates ranked PSE&G in the top quartile for two consecutive years for Electric Utility Residential Customer Satisfaction among large utilities in the East region.
The Edison Electric Institute (EEI) cited us for outstanding restoration efforts after Superstorm Sandy and Hurricane Irene.
Start implementing PSEG's proven storm restoration processes
Increase the investment in tree trimming by 30 to 40%; manage trimming on industry best practice schedule
Link every management employee's compensation with how well we serve our customers using specific metrics and goals
Begin a program of regular investment in communities through contributions by the PSEG Foundation, in-kind donations and employee volunteerism
Begin placing into service recently elevated stations and continue with multi-year program to protect (raise or wall) other substations in flood zones
DO NOT CHANGE ANYTHING HERE
Making it easy is at the heart of the commitment to our customers
Company contact info
Customer service telephone numbers and the locations of call centers and walk-in customer centers will remain the same as they are today. PSEG will open a new Customer Service Center in Arverne in 2014.
Customers can expect to have a PSEG electric meter reader visit their home or business. Our meter readers, just like all our employees, will have PSEG identification. If you also receive gas service, a National Grid meter reader will be scheduled to visit their home or business.
ENERGY EFFICIENCY PROGRAMS
We will be fully responsible for energy efficiency and renewable programs and will offer the same programs currently available through LIPA in 2014. We will then work with our environmental experts and seek input from environmental organizations to look at ways to improve the energy efficiency and renewables programs we will offer in the future.
You will continue to receive a bill for electric service, and beginning in January your checks will be made payable to PSEG Long Island, instead of LIPA. If you also receive gas service in addition to electric, you will continue to receive your gas bill from National Grid.
We pledge to build a Long Island utility with PSEG’s same record of service, reliability and customer satisfaction. It will take some time to make all the improvements we’re planning, but in the end, we will create a utility of which Long Islanders can be proud.
Keeping the lights on isn’t just a job for us: It’s our mission. And we bring that spirit to work every day.
LIPA customers will see noticeable improvement in customer satisfaction by the end of the first year.
Within five years, PSEG Long Island will be ranked in the top quarter of companies in customer satisfaction as measured in benchmark surveys like J.D. Power – all while keeping rates stable for three years.