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Customer Assistance Programs

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Help Us Help You

A variety of programs are available for customers with specific needs, from a sudden crisis to a long-term health issue.  Whether it’s for you or a loved one, let us know if we can help.

Enrollment Form

After completing the enrollment form, please email the form to medicalnotes@pseg.com.
Download form
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Blind or Visually Impaired, Deaf, Hard of Hearing and Speech Impaired

To request a bill in large print or Braille call us at 1-800-490-0025. For hearing/speech impaired customers please call 711 - TTY device required. 

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Critical Care Program

If you or a loved one relies on life-support equipment, enroll in our Critical Care Program.

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Consumer Advocacy

Our Consumer Advocates are here to help guide you through various utility assistance programs. Their mission is to help you maintain service, manage energy expenses and make informed decisions. Services are free and confidential. Please call us at 631-755-3407, Monday - Friday from 8:30AM - 4PM. Customers can also email us at consumeradvocacyli@pseg.com to determine your eligibility for a variety of assistance programs. 

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Peace of Mind Program

If you, or an immediate family member, are hospitalized, PSEG Long Island can extend your bill due date for an additional 30 days. To apply for this program please complete the enrollment form and email it to us at medicalnotes@pseg.com.

Download Enrollment Form
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Friendly Follow-Up Program

Need some help remembering to pay your bill? Select a friend, relative, or social service agency, and we'll send them an extra copy of your bill if it becomes overdue. The person you choose will not be responsible for payment. This extra protection helps keep your account current if you:

  • Are planning a long trip
  • Live alone
  • Can’t make timely payments because of illness or another emergency
Download Enrollment Form
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Special Protections and Medical Emergencies

Are you or a family member dealing with an unexpected illness or a chronic medical condition? PSEG Long Island will work with you on a payment arrangement and continue your service uninterrupted for 30 days. Special protections may also be available if you and all those living with you are age 62 or over, age 18 or younger, blind or disabled. 

So that we may assist you, please provide a medical certificate from a licensed physician, local Board of Health, nurse practitioner, or physician assistant that includes:

  • The medical professional’s name, address, telephone number, and license number
  • Your name, address, telephone number, and account number
  • Why electric service is required during the health emergency