PSEG Long Island continues to operate, providing safe and reliable electricity to more than its 1.1 million customers. PSEG Long Island, like many companies, has robust business continuity plans and emergency procedures that predate the COVID-19 outbreak. Over the past several weeks, we have been implementing those plans. In addition, we are leveraging the guidance of the CDC, state and local authorities. To that end, in an effort to help minimize the exposure of COVID-19 for our employees, customers and the community while continuing to provide safe and reliable electricity, we are implementing a number of operational changes.
The following are ways in which we are adjusting our operations in response to the COVID-19 situation:
- Work on Customer Property: All service work on customer properties will be performed in accordance with safety protocols, including social distancing and proper use of personal protective equipment. In the interest of safety for our associates and customers, we also will be gathering additional information to determine the proper protocol for serving the customer:
Question 1: Within the last 14 days, has anyone in the residence, location, or establishment been tested and confirmed positive, or screened by a medical professional and presumed positive, for COVID-19?
Question 2: Within the last 14 days, has anyone in the residence, location, or establishment had close contact with a person who is a suspected, presumed or confirmed case of COVID-19?
Question 3: Is anyone in the residence, location, or establishment feeling ill in any way? For instance, does anyone in the residence, location, or establishment have any of the following symptoms: A fever? A cough? Shortness of breath?
Question 4: Within the last 14 days, has anyone in the residence, location or establishment returned to New Jersey, New York or Connecticut from travel to a designated state (refer to New York, New Jersey and/or Connecticut official State websites for latest travel advisories and list of current designated States)?
- Inspections: Notwithstanding the restrictions above regarding working on customer property, PSEG Long Island may perform some inspections. However, customers should contact their local municipal officials for guidance on permits, inspections, and the ability to receive Cut-In Cards, and Certificates of Occupancy, as this will ultimately determine PSEG Long Island's ability to activate and complete new service requests.
- PSEG Long Island has temporarily closed its customer service centers. The centers will be closed as of end of business on Tuesday, March 17. Our employees are available to provide the same excellent level of customer service through alternate means. Customers can engage with us via phone, text, chat, web, our mobile app and Amazon Alexa. The customer service phone line is 800-490-0025. Some local authorized pay stations are also available to accept payment.
- PSEG Long Island has temporarily suspended non-critical repair work on service meters and metering equipment that requires us to enter a customer’s home or business.
- PSEG Long Island has suspended shut-offs of electric service to residential and business customers for non-payment. This will give customers experiencing financial difficulties as a result of the outbreak additional time to pay their bills. For more information, visit www.psegliny.com/myaccount. In keeping with this effort to minimize the financial difficulties of its customers during the outbreak, PSEG Long Island is also waiving new late payment fees until further notice.
Online Tools and Resources
- Log into My Account
- Download the free PSEG Long Island mobile app
- Register for MyAlerts for text and email updates
- Enable our PSEG Long Island Alexa skill and link your account
- Follow us on Facebook and Twitter
During times of hardship, financial assistance and payment programs are available to help you pay your energy bills. For more information, visit www.psegliny.com/myaccount/customersupport/financialassistance
Additional Information For Business Customers
The COVID-19 outbreak has impacted every aspect of society, but we recognize the particular challenges for our business community. Many businesses have had to close and most are struggling with loss of income while trying to meet expenses and plan for recovery. As your trusted energy provider, we will support you throughout this crisis and beyond. Learn how!
In addition to the measures stated above, we are also:
- Practicing the CDC’s social distancing guidelines: During interactions with customers in their homes or businesses, PSEG Long Island is practicing social distancing; and, depending on the situation, PSEG Long Island may determine that additional personal protective equipment (PPE) protocol is warranted for the health and safety of our workers and the customers.
- Wearing face coverings: PSEG now requires the use of face coverings or masks at all times for all employees who aren’t working remotely. This move, commenced in April, does not supersede requirements for PPEs, and is in addition to earlier guidance on staying home when sick, social distancing, hand-washing and other hygiene protocols. Please note: that during periods of high heat, (i.e., when temperatures are 85 degrees Fahrenheit or greater), employees working in non-confined or open air environments may remove face coverings as long as they are able to reasonably maintain a minimum of 12 feet of separation from other employees, customers or other members of the public.
- Directing all employees who can work remotely to do so, including the majority of our customer service representatives. Employees can look for updates regarding this and other policies in The Link.
Our priority remains the safety and well-being of our customers, employees and the communities we serve, and our thoughts are with those experiencing difficulty at this time.
For the latest information on the COVID-19, you can follow updates from the CDC and state agencies at the following links: