When the Power is Out
What to Do When Your Power is Out
When the power goes out, safety takes priority. Connect with us through MyAlerts by texting OUT to PSEGLI (773454)
Things to Know During an Outage
What is Estimated Time of Restoration?
We use an Estimated Time of Restoration (ETR) to gauge how long it takes to restore power.
After you've reported an outage, our system generates an ETR based on historical data collected from past outages. Usually these estimates range between two to eight hours. As we assess and repair damages, we'll update the ETR. Sometimes, conditions or our workforce availability force us to extend your ETR.
If we estimate that we'll have power restored within 1 - 2 days, we may not use a global ETR. However, after a major weather event, like a strong storm, blizzard, or hurricane, that requires more than three days to restore outages, PSEG Long Island:
- Provides a Global (Island-wide) ETR that estimates power restoration to our customers. The ETR may also include information about customers affected by flooding or structural damage, in the event that we determine that it's unsafe to energize without further repair.
- Sends out the Global ETR within 24 - 36 hours after the weather resolves for outages expected to last between 3 and 5 days. We'll update the ETR within 36 - 48 hours for outages expected to last more than five days.
- Also refines individual, job level, regional (divisional and county) ETR and local/municipal (township/village) ETR as we complete our damage assessments and gather more information.
- Uses Proactive Alerts which will subscribe our customers and send alerts without you needing to take any action.
What's taking so long?
We're working to restore your power as efficiently and safely as possible. But sometimes, restoring power takes longer in some areas. If your power isn't back on, here are some possible reasons why:
- Repair crews must wait until it's safe for them to begin work.
- Homes with backyard service: Utility poles and equipment in backyards are more difficult to access. When our linemen must climb poles to install equipment, set poles by hand-digging, and run service wires to homes without using aerial lifts, power restoration takes longer.
Why are there crews just standing around?
- Our crews have different responsibilities. Some conduct damage assessments; others ensure the public's safety. Often, the first person on the scene conducts damage assessments. He collects the information we need to send the right repair crew.
Why do my neighbors have power but I don't?
- Your neighbors' power may be on a different circuit, or they may have a generator.
My power was recently restored, but now it's dark again. Why?
- If your restored power goes out again, your circuit experienced other problems. For our safety, we temporarily cut power so we can make other repairs.
What causes power outages?
Power outages result from a loss of electricity. Top causes of power outages in our area include:
- Storms that bring lightning, high winds, ice, snow, or rain.
- Trees and branches that come into contact with electric lines.
- Animal contact with equipment and power lines.
- Accidents, like cars hitting utility poles.
- Equipment failure from corrosion, wear and tear, and aging parts.
- Protective relay equipment, similar to the circuit breakers in your home, that cut off power when a problem arises.