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Customer Service Has Never Been Easier
Now hear this! PSEG Long Island is making it easier than ever to manage your account by voice command through your Amazon Alexa or Google Assistant. Just another way we’re using technology to enhance your customer experience.
With a simple voice command you can...
Pay Your Bill
Report an Outage
Review Usage History
Check Meter Reading Dates
Get Energy Saving Tips
Ask for Safety Tips
For Alexa, simply say “Alexa, enable the PSEG LongIsland skill” or you can go into the Alexa application and download the skill to enable. Alexa will then prompt you to enter your My Account user information on the Alexa App. For Google Home, simply say “okay Google, Talk To PSEG Long Island” or you can go into the Google Assistant application and enable the action from there. Google will then prompt you to enter your My Account user information on the Google Assistant App.
Once your account information has been entered, you won’t have to re-enter that information again as long as you use the skill again within two months. You are now all set to ask your voice assistant anything about your bill, payments, usage and more!
- Check your bill due date
- Make a payment
- Report an outage
- Review or compare monthly usage
- Get the date of your next meter reading
- Enroll in Paperless Billing
- Set up reminders and notifications
- Get savings and safety tips
No, our Alexa skill & Google Action are designed as another convenient way to interact with PSEG Long Island at no additional cost.
Your PSEG Long Island My Account password is only needed one time, the first time you enable the skill on the Alexa app or Google Assistant App. After that, you will always be connected with PSEG Long Island through Alexa & Google whenever you need information or to contact us as long as you access the skill once within a two month period. If you forget your password, you will need to go online to My Account and reset your password.
Making a payment with the PSEG Long Island skill is fast, easy and just as secure as making your payment by phone, online or by text. Payments made through Alexa & Google use bank information you already have on file with us in My Account. Bank information cannot be provided through Alexa or Google. To add or change bank information, log in to My Account and provide updated bank information.
Yes. Alexa & Google can tell you if an individual payment has been posted. Just ask “when was my last payment made?”
Yes – any information available on your My Account dashboard is available, including your usage. The skill will be able to provide you with your usage as of the last meter reading and the average per day.
The skill will tell you the percentage difference when comparing your most recent billing period and the same period last year. If your usage has gone up, the skill will provide you some tips to help you save energy and reduce costs.
No problem! Simply ask Alexa for a savings or safety tip.