Don't Fall Victim to a Scam or Fraud
A nationwide scam is targeting utility customers, including our own. Individuals have contacted customers asking for an immediate bill or deposit payment via a pre-paid debit card to prevent a service shut off. We do not accept pre-paid debit cards.
Beware of suspicious activity and trust your instincts. If you think you may have been the victim of a scam, please call Customer Service center at 1-800-490-0025 or for our Business Customers, please call the Business Solutions Center at 1-800-966-4818. You may also contact your local police department.
A PSEG Long Island customer has reported receiving a fraudulent email that looked like a bill from the utility. A number of other utilities, including PSE&G in New Jersey have reported similar scams. The emails contain a link that when clicked infect the customer’s computer with a virus or malware. The utility is urging its customers to be wary of these types of suspicious emails. Emails sent by PSEG Long Island to our customers via email would be sent from firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org. PSEG Long Island would not ask its customers to provide personal information online without first logging into My Account. If you receive this type of email, do not provide any personal information, do not download any attachments, and do not click on any links in the email.
Residential and small business customers have reported receiving deceptive phone calls from individuals pretending to be PSEG Long Island employees. The callers demand that customers make a payment within hours using a Green Dot Money Pak Cards (pre paid debit cards) available at pharmacies and convenience stores. PSEG Long Island offers a variety of payment options, and would never require a customer to use one specific type of payment. PSEG Long Island customers scheduled for disconnection due to nonpayment receive written notice on their bill at least 15 days in advance. Any customer who has doubts about the legitimacy of a call from PSEG Long Island — especially one in which payment is requested — should call us directly at 1-800-490-0025.
- What to do if you get a call
When PSEG Long Island makes an outbound phone call to customers, the representative will ask to speak to the Customer of Record. If that person is available, the PSEG Long Island representative will explain why they are calling and will share information that includes the account name, address and current balance. If customers do not receive this correct information, they likely are not speaking with a PSEG Long Island representative. Additionally, if the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all. The representative will ask the party who answered to give the Customer of Record a message to call PSEG Long Island at 1-800-490-0025.
Imposters at your door
Residential customers have reported incidents of strangers posing as PSEG Long Island to gain access to their home or to lure them out of their house. Ask for identification from anyone who comes to your door looking like a PSEG Long Island employee. If you are not satisfied, don’t let the person into your house. Call 911 if you feel intimidated or threatened. All PSEG Long Island employees — meter readers, servicewomen and men, and office workers — always wear a badge that tells you who we are. The badge, or identification card (ID for short), should look like the ID pictured here. It has the employee’s name, photograph and the PSEG Long Island logo on it. If you are not sure of an employee’s identity or have difficulty with the badges, call us at 1-800-490-0025. A service representative can verify that an employee has been dispatched to your premises.