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MyAlerts

Frequently Asked Questions

MyAlerts

 

What is MyAlerts?
MyAlerts sends you text and/or email alerts about bills and payments, plus you can report a power outage by text anytime and get updates. You can even pay your bill simply by sending a message. MyAlerts is free* to all PSEG Long Island customers. *Please note that standard message and data rates may apply from your cellphone carrier. Back to top

What kind of information is available to me?
You’ll be able to report a power outage by text message and get updates and you’ll be able to pay your bill and receive bill and payment alerts. Back to top

How do I register for MyAlerts?
There are two ways to register:

  • Log in to My Account from your smartphone, tablet, or computer and select "Manage MyAlerts" from the main menu. From there, you can add contacts and register.

    OR
  • Use your mobile phone to text "REG" to 773454 (PSEGLI), and then follow the prompts to register. If you are already subscribed for power outage alerts, text “SUB” for additional alerts.

*Please note that standard message and data rates may apply through your cellphone carrier. Back to top

Can I unsubscribe from individual alerts?
Yes. While registration will automatically enroll your account for all applicable alerts, you can unsubscribe from any alerts by toggling the On/Off switch for each or for text alerts, text STOP. Log in to My Account to manage your alerts. Back to top

How do I send a text message?
Open a new text message in your cell phone

  • Enter 773454 (PSEGLI) in the "Send To" field
  • Type REG (not case sensitive) or any other valid command (ex. OUT, STAT, PAY, BAL, HELP) in the message field
  • Send the message

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When will I get my first alert?
First, you’ll receive a message at registration asking that you confirm the contact provided. The timing of your first alert is based on when you registered and your billing cycle. Please allow up to one billing cycle to start receiving alerts. Back to top

How can I pay using MyAlerts?
As long as we have your banking information on file, making a payment is as easy as sending a text:

  • PAY - We'll reply with options to select a payment amount.
  • Light Bulb - For a quick, one-step way to pay your balance in full, simply send us the light bulb emjoi!
  • BAL – To receive your account balance.

You may have already provided checking or savings account information if you pay using our website or automated phone system. If not, it’s easy to do using My Account or by calling 1-800-490-0025. The necessary information can be found on a check or pre-printed savings deposit slip. Back to top

Can I cancel a payment by text?
No. If the status of a payment is “Pending,’ you can cancel it in My Account or by speaking with a representative. Back to top

How do I manage my communication preferences (i.e., cell phone number, email address, quiet times)?
Once registered, you can log in to My Account to manage all of your communication preferences.

  • Choose to receive notifications via email and/or text message
  • Set up and manage "Do Not Disturb" preferences to put alerts on hold
  • Add multiple contacts to a single PSEG Long Island account
  • Add multiple PSEG Long Island accounts to a single mobile phone number or email address

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What is Do Not Disturb?
This setting holds all alerts during a time period you specify and sends them once it ends. Just select a start time and an end time. Each mobile number or email address can have a separate setting. Please note that billing and payment alerts are only sent from 9 AM to 5 PM and all alerts are automatically stopped overnight from 11 PM to 7 AM. You also have the option to disregard your Do Not Disturb setting for alerts related to a power outage you report. In that case, only billing and payment alerts would be put on hold. Log in to My Account to manage alerts and Do Not Disturb settings. Back to top

What commands can I text to MyAlerts from my phone?

  • REG: Register for MyAlerts
  • SUB: Subscribe to additional alerts
  • NICK: Create a nickname for an account, such as: Home, Mom, LakeHouse
  • OUT: Report a power outage
  • STAT: Check the status of a power outage you have reported
  • PAY - We'll reply with options to select a payment amount.
  • Light Bulb-  For a quick, one-step way to pay your balance in full, simply send us the light bulb emjoi!
  • BAL - To receive your account balance
  • PAUSE: Stop receiving alerts temporarily
  • RESUME: Continue receiving alerts
  • STOP: Opt-out from individual or all alerts
  • HELP: Receive a list of available commands and PSEG Long Island customer service phone number

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How do I opt-out of receiving all alerts?

  • Through My Account: 
    Log in to My Account from your smartphone, tablet, or computer and select "Manage My Alerts". You can toggle the On/Off switch for each alert or you can delete a phone number or email address using the trashcan icon.
  • Through the registered contact:
    For phones: Text "STOP" to 773454 (PSEGLI) from the registered phone
    For emails: Follow the My Account instructions above.

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How much does it cost?
MyAlerts is offered at no charge by PSEG Long Island. However, your mobile phone provider may bill you for text messages received and sent with this service. PSEG Long Island is not responsible for these charges. Before using MyAlerts, check with your mobile phone service provider for text message rates and plans. Back to top

Can PSEG Long Island guarantee delivery of text messages?
PSEG Long Island cannot guarantee delivery of text messages. Your mobile phone wireless carrier is responsible for delivering text messages. Text message delivery may be limited by your mobile phone plan, or your carrier's wireless coverage area. Your mobile phone must be on to receive text messages. From time to time, MyAlerts may be unavailable. This could result in undelivered or untimely text messages. Back to top

What if my mobile phone number changes? 
Before changing your phone number, text “STOP” to opt-out of MyAlerts, or delete that phone number from your preferences by selecting “Manage MyAlerts” in My Account. Once your mobile phone number changes or if your PSEG Long Island account number changes, register your new mobile phone number by selecting “Manage MyAlerts” in My Account, or by texting “REG” to 773454 (PSEGLI). Back to top

Can my spouse and I both get alerts about our home's PSEG Long Island account on each of our phones? 
Yes, for any of your accounts, you can enroll as many different phone numbers or email addresses as you'd like. Back to top

I have multiple accounts. Can I receive alerts for more than one account? 
Yes, you can register all of your accounts for MyAlerts. You can add a nickname to each account (such as Home, Mom, LakeHouse) to make it easy to keep track of your accounts. After registering, just text “NICK” to 773454 (PSEGLI) to create a nickname for the account.Back to top

My neighbor's power is out, but they are not registered for MyAlerts. Can I report a power outage for them via text? 
No. You can only report a power outage via text for the locations associated with your mobile phone. Your neighbor can register for the program by texting “REG” to 773454 (PSEGLI). Standard message and data rates may apply. Back to top

I texted OUT to PSEG Long Island, but I have power. Now what?
Please let us know by calling 1-800-490-0075. We'll cancel the order for you. Back to top

What happens during widespread outage situations? 
MyAlerts is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (e.g. hurricanes, ice storms, etc.), PSEG Long Island focuses resources on power restoration. In these situations, MyAlerts messages may be regional, delayed, or both. In times of weather disasters (e.g. hurricanes, ice storms, etc.), power outage text messages and emails may not be deliverable. Back to top

How exact are the power restoration times provided? 
Power restoration times are only estimates. They are based on the best information we have at the time about the power outage. We generally know how long different types of power outages take to restore, but each power outage may have unique circumstances. Back to top

When I receive a message "Payment Posted," can a payment still be returned? 
Yes, a "Payment Posted" message simply means PSEG Long Island has received your payment and has applied it to your account. It could still be returned by the financial institution, Back to top

What is a "Payment Reminder"? 
A “Payment Reminder” is a text and/or email that will be sent to you five days prior to your PSEG Long Island bill due date. If your balance is paid in full, you will not receive a message. If you’re enrolled in DirectPay for automatic payments, the alert will remind you that a payment is scheduled. Back to top

What if I received a text message stating my power was restored, but my lights are still out? 
Please first check the circuit breaker at your property. If power is still not restored after checking the breaker, text “OUT” to 773454 (PSEGLI) to report the power outage again. There may be additional damage at your location that we were not previously aware of when making the original repairs. If you see downed wires, damaged poles, etc., please call us at 1-800-490-0075 to report the damaged equipment. Back to top

What are the supported carriers? 

  • Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile.
  • Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

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Where can I read the Terms and Conditions? 
View View MyAlerts Terms & Conditions.

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Last Updated 02/21/2017 12:49 PM