PSEG Long Island Reminds Customers Facing Financial Difficulty to Call Customer Service
Assistance Available for Furloughed Federal Employees
(Uniondale, N.Y. — Jan. 17, 2019) — PSEG Long Island understands that the winter months are especially challenging for customers facing financial difficulty and is prepared to help. Customers struggling to pay their electric bill, including furloughed federal employees, should call 1-800-490-0025 to discuss their situation. PSEG Long Island can provide a 60-day grace period, with no late fees, to customers who meet the criteria for acute hardship, including recent unemployment.
“Financial hardship, whether expected or unexpected, can affect anyone,” said Rick Walden, vice president of customer operations, PSEG Long Island. “Temporary payment relief has long been something we have offered to eligible customers to spare them from being shut off while they re-establish some stability. Our customer service representatives also are prepared to discuss procedures for establishing payment schedules, should such arrangements be needed.”
Customer service representatives will also inform customers who are under the grace period to call back if they need an extension. PSEG Long Island’s Customer Service number is 1-800-490-0025. Customers can also speak to representatives in person at any of PSEG Long Island’s customer service centers.
PSEG Long Island reminds furloughed government employees and other customers facing financial hardship that assistance is also available from other programs on Long Island:
- Home Energy Assistance Program (HEAP) – This federally funded program assists with heat or heat-related emergencies with no payback required.
- Project Warmth - Project Warmth is a United Way of Long Island emergency assistance program to help families and individuals with energy emergencies. It provides one-time assistance for fuel and fuel-related electricity.
- Household Assistance Program – PSEG Long Island’s Household Assistance Program provides a credit on every electric bill for customers who receive benefits from certain non-utility financial assistance programs.
For more information on these programs, please visit https://www.psegliny.com/myaccount/customersupport/financialassistance.
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy company with annual revenues of $9.1 billion.