What is an Estimated Bill?
If we're unable to gain access to your electric meter, we may issue a bill with an estimated meter reading based on your typical usage in the past and weather conditions that might affect your usage.
No need to worry
There's no need to worry about over-paying or under-paying. The next actual meter reading will always automatically correct any difference between an estimated reading and your actual usage. If we are unable to read the meter for three months in a row, we'll include a message on your bill requesting that you supply a reading to us, or that you make a special appointment for us to secure a reading. To arrange for a meter reading appointment simply call us at 1-800-490-0025.
Reading your own meter
You can submit your own reading up to three days before the meter reading date online or by phone. Here's how:
- Submit a reading or simply upload a photo of the meter online with My Account or via email.
- Call our automated services 24/7 at 1-800-490-0025 to give us your reading.
Not sure how to read your own meter? Learn here.
If you submitted a meter reading and still received an estimated bill, it could be because:
- You provided the meter reading after the billing date - or too soon. Try to provide a reading within the three days before the reading date shown on your bill.
- The reading you provided does not fall in line with your history.