Customer Resources

Customer Resources Overview

Check out the resources below to get a better understanding of your EV Phase-In Rate bill, get additional clarity on how this rate is different from other commercial rates, and make informed decisions. 

The EV Phase-In Rate has different tiers depending on your load factor.
Depending on the tier you are currently on, your bill may look different compared to previous bills. 

Understanding your electric usage and demands
Your electric usage is measured in kilowatt-hours (kWh) and represents energy used to charge electric vehicles. Electric demand is measured in kilowatts (kW) and represents the amount of power needed to deliver electricity to electric vehicles. The cost to supply energy is higher during certain times of day. 

Visit MySmartEnergy to view your usage and demand.

Addressing seasonal change
There may be times in the year when more customers visit your charging station. With more travel occurring in the summer, you could potentially see a slowdown in the winter. The EV Phase-In Rate aims to address seasonality by calculating your load factor twice a year (once in the winter and once in the summer) to reflect potential usage difference during those seasons. 

Comparing your bills
When comparing your previous bills to your current bill, you may notice that you were on a different rate code/tier compared to today. This could be because you may have changed tiers, which is determined by load factor, since your last bill. Your electric bill may look different depending on your tier, energy charges, and demand charges. Other factors that could impact your bill year over year include usage and demand, seasonality, adding more EV chargers, and more.

Rate Comparison Examples

The EV Phase-In Rate is designed to help charging stations that may experience low usage, which leads to a low load factor (LF). The percentage of energy vs. demand charges changes as you increase your load factor (higher usage at your site). When comparing EV Phase-In Rate with other rates, such as Rate 285, you will see that you are responsible for the full amount of the energy and demand charges on Rate 285.

Rate Comparison Chart

Commercial Rate Options

If you are currently ineligible for the EV Phase-In Rate, have transitioned out of the EV Phase-In rate, or you would like to explore other commercial rates, please visit the Rates Information section of our site and download the latest Commercial Rates booklet.

EV Charging Behavior and Bill Impacts