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After a Storm

Anytime there is an outage, our goal is to get your power back on as quickly, and as safely, as possible. Below are some key points that you and your family should follow as well as information on how we restore power after a storm.

Your Safety

  • Any downed wire should be treated as if it is a live electric wire. Keep away and call us 24/7 at 800-490-0075.
  • Be sure to pay attention to any announcements from local officials and don’t travel until it is safe to do so.
  • If you are in the car when a wire falls onto the car, stay in your vehicle until professionals arrive to help with the situation. Learn what to do...
  • A fallen tree can be a tempting playground for children. Keep children away from all storm debris, particularly fallen trees. Electric wires will often be entangled in debris, and may be hidden by it. Also, puddles of water, ponds, and metal fences could be in contact with a wire that is not in view. Even the ground near a fallen, live electric wire can become energized.
  • If you’re cleaning storm debris, don’t pile it in the road or near utilities poles and equipment. This will only slow down our crews and other emergency responders from doing their job as quickly and efficiently as possible.
  • Disconnect appliances, equipment or electronics you were using when the power went out. Power surges can damage equipment such as computers, and motors in appliances like the air conditioner, refrigerator, washer or heating system, when power comes back on.
  • Avoid any unnecessary travel, especially by car, as traffic signals will stop working during an outage. When walking outside, wear hard sole shoes to protect your feet.

Our Storm Restoration Process

For the safety of our workforce, full damage assessment and restoration activities cannot begin until the storm has passed and it is safe to send crews out into the communities we serve. When power is out to thousands, or even tens of thousands of customers, it is impossible to get power back to everyone at once. The main goal is to restore power safely to the greatest number of customers in the shortest time possible. More...

Flood Restoration

Flood water can affect the electric meter, your electrical panel, wiring and other equipment, making it unsafe to use power. To prevent additional damage or injury, there are times we may determine that it is unsafe to turn on your power and will disconnect the electric meter or service line at your house. More...


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Last Updated 11/30/2016 8:53 PM