Smart Grid and Smart Meters
Improving Long Island's Tomorrow
Learn how digital technology is enhancing power delivery—and how it can help save you money.
Ensuring safe, reliable, and abundant energy
We're working hard to modernize the energy grid that delivers your power. Through digital technology and two-way communications, often referred to as the Smart Grid, we can improve the reliability and efficiency of the energy grid. In terms of more visible action, you might see us replacing existing electric meters with new Smart Meters. A Smart Meter offers two-way, automated communications between the meter and the utility.
Ultimately, using Smart Meters and Smart Grid capabilities saves energy and reduces costs for you, our customers. With advanced monitoring and control capabilities, these new technologies can identify problems instantly and route electricity around them to minimize outages.
What do Smart Meters and Smart Grid capabilities mean to you?
- Long-term reliability and less need for new energy sources, due to an updated energy grid
- Reduced outages, thanks to faster isolation of problems
- Faster power restoration, as a result of two-way communication
- More visibility into your energy costs, through Smart Meter data that provides detailed insights into power usage
- Reduced costs, as more information leads to ways to increase efficiency
- Fewer billing errors, as Smart Meters eliminate the need for estimated bills
Frequently Asked Questions
There will be no noticeable change to your service, except that PSEG Long Island will begin to record your electricity usage remotely. Once Smart Meters are fully functional, meter reader visits will cease and you’ll have online access to your daily usage down to 15-minute intervals.
We do not view your individual energy usage data. All information that is collected is aggregate data, or information that originates from a variety of sources.
Protecting our customers' information is a top priority. PSEG Long Island has invested and continues to invest significant resources in cyber security. PSEG Long Island applies multiple layers of security controls and processes designed to identify and protect against potential system vulnerabilities posed by people, technology, and operations. PSEG Long Island adheres to industry standards such as Critical Infrastructure Protection (CIP) set by the North American Electric Reliability Corporation (NERC) and uses state of the art cyber security tools such as cryptographic methods approved by the National Institute of Standards and Technology (NIST). Additionally, PSEG Long Island actively participates in collaborative associations and research forums with other utilities, academic institutions, government entities and vendors to ensure that our security architecture and processes continue to deter future threats.
It takes less than 15 minutes to install a Smart Meter at a home and up to 60 minutes at a business. Some business and residential customers may experience a brief interruption, which would require that you reset digital clocks and other devices that have digital timers.
We have identified large commercial customers as the best initial candidates for Smart Meters because they have the greatest energy consumption, and therefore present the best opportunity for reducing energy use and carbon emissions. We have also prioritized homes with solar power because Smart Meters provide a better way to evaluate the impact of the solar-generated power being sent into the electric system. As we roll out these meters, we will continuously evaluate new customer groups for participation.
You will be notified, either by mail or email, prior to the meter being replaced. When our technicians have completed the installation, a door hanger will be left to let you know. We will always provide a phone number in case you have any additional questions.
Most customers will see no impact at all. For most business customers and in limited other cases, during the billing cycle in which the meter is installed, there may be two separate bills:
- Bill #1 will include the period from your prior bill to the date of the meter change
- Bill #2 will include the period from the date of the meter change to your next scheduled bill date.
This simply splits your PSEG Long Island cost for this billing period into two statements. After this, you will receive one bill each billing period.
There’s no charge for a Smart Meter, so there’s no effect on your bill. Thanks to remote meter readings, estimated bills will be eliminated.
PSEG Long Island reviews factory test results and performs its own laboratory and field-operation quality-control testing to ensure that all meters, including Smart Meters, are safe, accurate and functional.
Yes. The Smart Meter digital display will cycle through four different screens. Look for the screen that displays "001" on the left and “kWh” on the right – the five-digits in between are your reading. Keep in mind that the online MySmartEnergy tool provides easy access to far more detailed usage information right from your computer or mobile device.
No, the meter will remain at the location at which it was originally installed, just as a traditional meter would.
Smart meters transmit data only four times per day with relatively weak radio signals as compared to those emitted by cell phones, baby monitors and laptop computers with wireless Internet connections. Radio waves from a Smart Meter, at a distance of 10 feet, are only about one one-thousandth (.001) as strong as those of a typical cell phone. To match the impact of radio wave exposure from a typical cell phone in one month, it would require more than 1,000 years of exposure to a Smart Meter.
No. The Smart Meter will have no impact on the charging of electric vehicles. It will record the energy used by the charging station just as it would any other appliance in your home.
Residential customers billed on Rate 180, 380, 480, 481, 580 or 880 may opt out of receiving a smart meter, with some exceptions. Customers who participate in net metering (solar power), time-of-use rates or a retail choice program (Long Island Choice and Green Choice) are ineligible to opt-out.
All commercial customers are ineligible to opt-out of smart meter installation.
If your account is eligible and the meter is scheduled to be changed as part of our full deployment project, the opt out request must be received before the smart meter is installed in order to avoid a meter replacement fee of $65. If you would like to opt out, please contact us at 1-800-490-0035 (8 a.m. – 8 p.m., weekdays).
A customer who has opted out will receive a non-communicating digital meter. Beginning in January 2023, all customers who have chosen to opt out will be charged a monthly service fee.