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During a Storm

Anything can happen when you least expect it during a storm. If you act the correct way during the storm, you can ensure that you and your family will be safe with these tips.


  • If you see a downed power line, assume that it is a live wire and stay as far away from it as possible and try to keep others from getting too close to the wire as well. Call us at 800-490-0075 to report the downed wire immediately.
  • If you are in the car when a wire falls onto the car, stay in your vehicle until professionals arrive to help with the situation. Learn what to do...
  • Drive with caution during a storm. Traffic lights, street lights, and railroad crossings may have lost power due to the storm. 
  • During an outage, to prevent a sudden electric surge when the power comes back on, turn off all major appliances such as, air conditioners, refrigerators, and TV's.
  • If you are using a generator to power your home, be sure that you are using it outside away from your house. More on generators...
  • Watch where you step as flood water may carry debris that includes sharp or broken objects.
  • If your power goes out, leave one light switch on so you know if and when the power comes back on.
  • Keep your refrigerator and freezer door closed. It will keep food fresh for up to 24 hours after you lose power. More on food preservation...
  • Do not attempt to cut or remove a tree that is, or could become, entangled with power lines on your own. Contact us for assistance and wait for a professional tree removal crew to do the job.

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Staying Connected

  • Online & Social
    General information on outage activity is available online on our Outage Map and on Twitter and Facebook.  Please remember, social media should not be used to report outages or emergencies.

  • Texting
    Sign up for text alerts to receive power outage updates anywhere, anytime, from any mobile device that is capable of text messaging! Sign up or learn more...


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Last Updated 11/30/2016 8:54 PM