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MyAlerts

Outage Alerts

 
Automatically receive notifications when we’re aware of an outage affecting your location. 
Alerts will be sent to the contact information we have on record for your account. There is no need to enroll. If the contact number you have previously provided is for a cell phone, you will receive text alerts. If you provided a landline, you will receive automated voice calls. You may also receive alerts by email, if you have provided an email address. You can update contact information and set your communication preferences anytime using My Account.

Reporting an Outage - Always report your outage when aware of one. 
We still encourage you to report an outage to us whenever you’re aware of one. But, for example, if you’re away and don’t know the power is off, you may hear from us first with information like the estimated restoration time so you can plan better.

  • To report an outage text the letters OUT to PSEGLI (773454).
  • To check the status of a reported outage, text the letters STAT to PSEGLI (773454).

Alert Never touch or go near a downed wire. Report it immediately. Call 800-490-0075 or 631-755-6900.

 
Outage Alerts  

Communication Preferences
Alerts will be sent to the contact information we have on record for your account. To update your contact preferences, log into MyAccount now.

Update Contact Information
 

 

  • Do I have to enroll?
    Not if we already have valid contact information associated with your account. You’ll automatically receive notifications when we’re aware of an outage affecting your location. You can update contact information and set your communication preferences anytime using My Account.
  • How will I receive notifications?
    If the contact number you have previously provided is for a cell phone, you will receive text alerts. If you provided a landline, you will receive automated voice calls. You may also receive alerts by email, if you have provided an email address.
  • What information will I receive?
    You will get information such as:
    • The “Estimated Time of Restoration” (ETR), or when we expect the power to be back on based on the repairs needed
    • Crew status updates
    • The cause of the outage
    • Confirmation when power has been restored
  • What is an ETR?
    That’s an abbreviation for Estimated Time of Restoration, or the time when we expect your power will be back on. If there is a significant change to the ETR, you will receive a notification with the new time.
  • Do I have to wait for follow-up information?
    No. You can text STAT to PSEGLI (773454) at any time to check the power restoration status.
  • Can I change how I receive notifications?
    Yes. You can update contact preferences after logging in to My Account, or by speaking with a customer service representative.
  • How often will I receive notifications?
    Notifications are sent as information is updated. When we detect an outage, you will typically receive an alert about it within 20 minutes. Other updates will be sent as new information becomes available.
  • Are notifications sent 24 hours a day?
    Notifications are available 24/7; however, a default “Do Not Disturb” setting is built into all alerts. If you would like to change your settings, log in to My Account and update your MyAlert preferences.
  • Do I have to report a power outage?
    We still encourage you to report an outage to us whenever you’re aware of one. But, for example, if you’re away and don’t know the power is off, you may hear from us first with information like the estimated restoration time so you can plan better.
  • Will I receive notifications if there is a major storm?
    Alerts will be sent as long as information is available. When there is a major storm, there is often an initial damage assessment during which specific information may not be available. We will always keep you up-to-date with whatever information is available at the moment.
  • My power is out and I did not receive any notifications. Why?
    Outage detected alerts may not be sent for a few reasons:
    • You don’t have an active subscription or contact information on file
    • It is within your “Do Not Disturb” period, which can be modified in My Account
    • The outage has not been detected or reported
    • Alerts will not be sent for an outage that lasts less than 5 minutes
  • How exact are the power restoration times provided?
    Power restoration times are only estimates. They are based on the best information we have at the time about the power outage. We generally know how long different types of power outages take to restore, but each power outage may have unique circumstances.
  • What if I received a text message stating my power was restored, but my lights are still out?
    Please first check the circuit breaker at your property. If power is still not restored after checking the breaker, text “OUT” to 773454 (PSEGLI) to report the power outage again. There may be additional damage at your location that we were not previously aware of when making the original repairs. If you see downed wires, damaged poles, etc., please call us at 1-800-490-0075 to report the damaged equipment.
  • Can my spouse and I both get alerts about our home's PSEG Long Island account on each of our phones?
    Yes, for any of your accounts, you can enroll as many different phone numbers or email addresses as you'd like.
  • I have multiple accounts. Can I receive alerts for more than one account?
    Yes, you can register all of your accounts for MyAlerts. You can add a nickname to each account (such as Home, Mom, LakeHouse) to make it easy to keep track of your accounts. After registering, just text “NICK” to 773454 (PSEGLI) to create a nickname for the account.

 

Please note: Indication that power is restored to your area does not guarantee your house/business has power. During incidents of widespread damage caused by a major storm or event, text messages may not be available for affected areas for several days until we determine restoration times. Additionally, depending on your wireless plan, you may be charged for the text messages associated with this service.

 

Last Updated 12/15/2017 11:32 AM