Frequently Asked Questions
Here are common electric service questions for customers who are building a new home, demolishing an old one, upgrading service, or putting in a pool. If you have any additional questions, please contact Building & Renovation Services, Monday through Friday, 7:30 a.m. - 4:00 p.m. at 1-844-341-6378 or email BRSLI@pseg.com.
- How long will it take to complete my Service Request?
From the time all paperwork and payments (if required) are received, all requests typically have a 3-5 week time frame for completion, weather permitting.
- Why do I need an inspection by PSEG Long Island after I’ve sent in my Electrical Inspection Certificate?
An Electrical Inspection Certificate certifies the consumer-owned equipment at your service location meets all national and local electric codes. PSEG Long Island’s Customer Planning Representative’s inspect your service location after all documentation and payments (if required) are received, to verify all your electric service is in compliance with the National Electric Code, National Electric Safety Code, and current specifications and requirements for electric installations.
- How do I know how many amps I have?
There should be a label on the consumer owned panel equipment’s main breaker or a label on the door. You can also consult your electrician or engineer.
- When would I need a site meeting with a Customer Planning Representative? How do I request a site meeting?
Typically site meetings are requested for substantial changes to existing electrical installations or non-standard conditions at the service location; for example, if you have requested your service change from Overhead service to Underground service and your electrician is unsure which pole your service should be fed from, you may request a site meeting. To request a site meeting, please submit the Site Meeting Request form, as well as a Load Letter and in some cases if the work requires a substantial change, a site plan. All documents should be submitted to Building & Renovation Services either via email at BRSLI@pseg.com or via fax at 1-844-846-1550
- What is a customer project number?
A customer project number is how we track your request in our Work Management System. Once all of your documentation is submitted, we will generate a customer project number that can be used to track the progress of your service request.
- Can I pay the fee with a credit card?
Unfortunately, we do not accept credit card as a form of payment. All payments more than $1,000 and all deposits must be made by bank check or money order.
- What is a Temporary Service and when should I request one?
Temporary Service is a type of electric installation that provides service for short duration power needs of 90 days or less for a construction site. You may want to request Temporary Service when building a new home to provide service during construction or for seasonal use, such as a Christmas Tree lot.